Kotak Mahindra Hiring for Team Member – Service Quality-HO & SUPPORT-Service Quality Job at Thāne Full Time

Job Role :

• Handling customer escalations of Credit card . Ensuring the customer complaints and issues are resolved within the organization’s prescribed Turnaround Time (TAT).
• Responding to various queries and complaints raised by different Regulatory authorities like the Banking Ombudsman, Department of Banking Supervision etc. Candidates with good oral and written communication preferred.
• Liaising with various stakeholders in the Bank to ensure that customer complaints are resolved quickly and effectively.
• Ensuring Root Cause Analysis to understand if any structural changes can be initiated.

Job Requirements :

• Should have min 3 years work experience in handling customer queries and requests for Credit card.
• Well versed with the relevant products, processes and systems
• Ability to Influence/relationship Management Skills.
• Strong interpersonal and communication skills (written and oral).
• Attention to details.

Application :

If you wish to apply for this job position, please fill your details in the Kotak Fast Track A pplication Form and mail to [email protected]

Please mention the following in the subject line as ‘ ”Position Name” –“ Your Name” – “ Your Current Business group ”