Konecranes Hiring for Consultant – HR Solutions at Pune, Maharashtra Full Time

Pune
Employment type: Undefined term
Full-time/part-time position: Full time

Job Code USA/CA:
Consultant – HR Solutions

Designation- Consultant- HR Solutions

Experience: 2-4 years in SAP SuccessFactors technical support and maintenance

Company Name: Konecranes and Demag Pvt Ltd

Website: http://www.konecranes.com

Your Key Responsibilities:
Ticket based troubleshooting and problem solving within agreed KPIs. Managing and solving incidents logged into ticketing tool (Service Now) (2nd level support).
Assessing severity, impact, and risk of incidents. Escalating to the management, when required.
Act as the technical point of contact to analyse and fix the complex application and systems issues
Root cause analysis together with the vendors and Konecranes internal specialists
Perform configurations in the system based on functional and technical documentation
Monitoring and maintenance of system integrations
System testing and documentation
Analysis and Reporting of support work, KPIs etc.
Taking ownership as Major Incident Manager in times of critical/high priority tickets (major incidents) in your area
Provide necessary support to colleagues during critical support situations
Contribute in continuous improvement ideas for improving efficiency and overall teamwork
Review all internal process documents and ensure they are up to date
Ensure effective communication and rapport with all stakeholders
Taking responsibility of Service Transitions for ongoing rollouts/developments
Contributing in various SAP projects as per need and at client location as necessary
Adhering to defined company policies, values and code of conduct
Ensure way of working that complies with audit requirement

What We Expect From You:
Must have configuration experience in SAP SuccessFactors
Nice to have certification in SAP SuccessFactors
Must have knowledge of integrations for SuccessFactors (SCPI)
Must be comfortable with MS office (especially Word, Excel, PowerPoint) to work along and prepare the reports as and when needed
Nice to have awareness of incident management process in a support environment with an ability to work for SLA & TAT based service delivery
Nice to have knowledge about ITIL processes for Incident and Service Request Management
Must have earlier exposure on 1 or 2 Implementation / Upgrade / Rollout / Support projects
for SuccessFactors
Must have excellent inter-personnel skills with a proven ability to work independently as well as in virtual global team
Must have good communication and presentation skill
Must be fluent in English, both verbal and written
Nice to have experience in interacting with global clients
Must have customer service-oriented approach to ensure end-user satisfaction
Must have commitment to agreed targets and is consistently capable of meeting deadlines
Must have capacity to work under pressure
Must have analytical approach to problem solving
Nice to have knowledge on RPA, Test Automation
Nice to have awareness about ISO 14001, 45001 requirements
Willing to travel based on organizational needs
Willing to work in shifts / on-call when necessary
Awareness about ISO 14001, 45001 requirements’

What We Can Offer You:
Insight to world class IT Service Delivery.
Competitive Salary and Work-Life balance
Innovative and dynamic working environment
Support of an excellent IT Service Delivery Team
Possibility to work in leading crane building company with leading technology
Opportunity to take part in SAP SuccessFactors rollouts and travel globally