Kone Hiring for Solution Design Owner, Sales Documents at Chennai, Tamil Nadu Full Time

Job Responsibilty

Digitalizing KONE’s marketing, sales and customer interactions will be one of the key areas in KONE’s new “Sustainable success with customers” strategy. With “Marketing & Sales Renewal” initiative, we aim to create a seamless, unified customer experience across multiple channels. In the future, the best experience can be created by working together with customers and partners in every step of the process, from early engagement to upgrading equipment.

Marketing & Sales Solutions unit within KONE Enterprise IT is designing, developing, maintaining and supporting KONE’s marketing, sales and customer focused solutions. Our purpose is to contribute to “Marketing & Sales Renewal” by enabling superior customer experience and high-rising sales by transforming how KONE interacts with customers. We provide cutting-edge IT solutions to KONE global front line sales teams to engage early with customers, understand the needs and create tenders to customers linked to the order management process.

We are looking for a

Solution Design Owner, Sales Documents

We are looking for Solution Design Owner for Sales Documents. The documents area covers sales documents such as tenders, contracts and sales letters for all KONE business lines as well as our factory process related documents globally. You are an expert in sales documents and would own the solution design for sales documents in KONE Enterprise IT. We work in close collaboration with all the business lines, marketing and our sales offices as well as factories globally. Business lines cover maintenance, modernization, repair and new equipment businesses including the new digital products.

Your main responsibility will be to own the solution design and create concepts and functional specification for the sales documents. You are working closely together with the global business process owners and representatives in your solution area.

Main responsibilities

Own the solution design for sales documents
Turn business requirements to functional concept, design and specification
Manage design, development, testing, user acceptance testing and overall quality to final solution
Work together with the diverse and agile team of professionals including external vendors
Work in close collaboration with the stakeholders from several business lines to influence, collect, prioritize and manage business demand
Understand the sales document data in detail and interdependencies with other integrated solutions
Work with data and application architectural and configuration compliance with other team members
Facilitate agile ways of working and plan, bring clarity and manage efficiently & transparently the backlog
Contribute to solution long term planning
Manage active key user community and feedback loop
Contribute on analysis as input for development, to enable continuous improvement
Contribute in development projects in the solution area

To be successful in this role you have

Bachelor or Master’s degree in IT / Business Administration
Minimum of 10 years of experience in working with IT development incl. IT processes, tools, technologies, data models and integrations with end-end understanding is a must
Minimum of 5 years of experience in IT configurator, sales, tendering and ordering solutions is a must
Experience in Opentext Exstream is considered an advantage
Experience in Salesforce CRM is considered an advantage
MS Office Advanced and Photoshop skills
Experience in IT governance and financial management
Basic business process modelling skills
Experience in applying and facilitating agile ways of working in global environment with several business lines and stakeholders
Enjoy quickly changing and agile environment with ability to create structure, clarity and results in transparent way
Strong willingness to drive items and continuous improvement forward with friendly and respectful ways of working
Strong analytical, conceptual thinking and problem-solving skills with the ability to translate business requirements into functional design
Strong communication and interpersonal skills supporting good relationship building with business stakeholders and peers
Excellent collaboration skills and ability to work as part of a team or independently
Experience in working in international environment with stakeholders and teams distributed globally
Able to embrace and promote cultural diversity and inclusion respectfully across own team and organization
Fluent communicator in English

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers