Kish Hospitality Consultant Looking for Front Office Receptionist (Females Only) at Panaji, Goa Full Time

Job description

Casino Guest Relation Executives – (Females Only)

Casino Guest Relation Executive is responsible for providing exceptional customer service and addressing the needs and concerns of guests visiting a casino.

Duties and responsibilities:-

1. Welcoming guests and assisting with check-in and check-out procedures

2. Responding to guest inquiries, concerns, and complaints in a timely and professional manner

3. Providing information about the casino’s amenities, promotions, events, and services

4. Assisting with player loyalty programs and rewards programs

5. Ensuring that guest safety and security is maintained

6. Resolving conflicts between guests and addressing any issues related to gaming or gambling activities

7. Collaborating with other departments such as security, housekeeping, gamming, Business devlopment and food and beverage to ensure guest satisfaction

8. Maintaining accurate records of guest interactions and feedback

9. Handling cash transactions and providing cash advances to guests.

10. Adhering to regulatory requirements and ensuring the casino operates within legal and ethical guidelines.

To be successful in this role, candidates must possess excellent communication and interpersonal skills, be detail-oriented and organized, have strong problem-solving ability, and be able to work in a fast-paced, high-pressure environment. A Bachelor’s degree in hospitality management or a related field is preferred, along with relevant experience in customer service and the casino industry.

Skills:-

– Should Provide excellent customer service to the guest.

– Handing Guest complaint

– Overseeing VIP guest arrival and departure

– Timely being in touch with guest and inviting them to visit the casino

– Good command over Hindi and English essential

– Additional South Indian language will be an added advantage

– Height not less than 5”5

Tips – On an average, one tip equals 500 to 1000

NOTE –

*Outstation candidate will be given accommodation.

*One time duty meal

Job Types: Permanent, Full-time, Fresher

Salary: ₹250,000.00 – ₹600,000.00 per year

Benefits:

• Food provided
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Fixed shift
• Morning shift
• Night shift
• Rotational shift
• Weekend availability

Supplemental pay types:

• Commission pay
• Overtime pay
• Performance bonus
• Quarterly bonus
• Yearly bonus

Ability to commute/relocate:

• Panaji, Goa: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Height Must be 165 CM.

Education:

• Bachelor’s (Preferred)

Language:

• Hindi (Preferred)
• Tamil & Telagu (Preferred)
• Kannada (Preferred)
• English (Required)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

Speak with the employer
+91 8669574085
Application Deadline: 25/10/2023
Expected Start Date: 10/10/2023