Kellogg Company Hiring for IT Engineer – Workplace & Infrastructure Job at Machilipatnam Full Time

Looking to be part of a company with people who are passionate about success? Kellogg Company is that place! Come grow with us as we provide opportunities to enhance your current skills and learn new ones. Engage with us, and together we will shape a stronger future for our company and your career.

At Kellogg Company (NYSE: K), we are driven by the legacy of our innovative founder, W.K. Kellogg to enrich and delight the world through foods and brands that matter. Kellogg’s is the world’s leading producer of cereal, a leader in snacks production and a leading North American frozen foods company, with annual sales of more than $13 billion. Every day, our well-loved brands nourish families so they can flourish and thrive. These brands include Kellogg’s®, Special K®, Pringles®, Kellogg’s Frosted Flakes®, Pop-Tarts®, Kellogg’s Corn Flakes®, Rice Krispies®, Kashi®, Cheez-It®, Eggo®, Coco Pops®, Mini-Wheats®, and many more. To learn more about our responsible business leadership, foods that delight and how we strive to make a difference in our communities around the world, visit www.kelloggs.com

Key responsibilities include, but are not limited to:

• Leading and work together with a team of 3rd party service contractors on site; Provide day to day IT support and resolution services to users for technical assistance and support; troubleshoot PC operations which will enable end-users to operate daily business efficiently.
• Be Accountable, manages and owns all IT asset management, inventory and financials related to the IWPS domain
• The incumbent should possess an excellent understanding of service desk procedures as well as an understanding of desktop software, hardware, and communications.
• Action critical controls: User account management in windows based Active Directory systems
• Responsible for service requests logging, the prioritization and escalation of all services related Service Desk calls within Kellogg Malaysia
• Works closely with all levels of function leaders to communicate and resolve systems issues in each functional area
• Proactively manage and/or participate in various IT-related projects
• Perform periodic system (performance, usage, traffic, reliability, fault & failure, backup status, DR status, patch, security violation and so on) & inventory assessment to provide periodic management reporting and quickly communicate issues and recommendations when necessary
• Complete action plans for their recommendations in a timely manner
• Trouble and recover the issues of network, firewall, servers, and security
• Possess a detailed understanding of business processes and procedures and how Information Technology is supporting the business within functional business units
• Make sure all IT related work is done in compliance with company’s policy.
• Maintain IT Policies, Procedures Manual, IT Operational Procedures, System Risk Assessment, and IT DR plan.
• Implement & monitor access control approved by Data Security.
• Recommend hardware/ software/ services expenditures and evaluate IT vendors’ service provided.
• Maintain contracts/ documents with IT service vendors.
• Manage compliance with agreed IT support processes and standards and escalates issues regarding non-compliance to the Regional IT Infrastructure Team.
• Works as part of project team to deliver infrastructure elements of projects as directed by the Project Manager and / or the Regional IT Infrastructure Team.
• Leads any local infrastructure upgrade projects with support and guidance from regional IT Infrastructure Managers.

Skills, experience & attributions sought:

• Bachelor’s degree in an appropriate discipline (preferably Computer Sciences, MIS or Information System) with at least 3 years of IT infrastructure/End user support experience. CPG Industry is a plus but not a must.
• Significant computer literacy including understanding of information services related technologies and ITIL lifecycle.
• Possess broad knowledge of business principles and must be able to apply them to technological solutions and business situations.
• Strong leadership skills and ownership mindset to be able to manage multiple projects and tasks concurrently and ensure the result delivered on time and on budget.
• Solid interpersonal skills, communication skills, problem solving, planning, analytical skills and project management skills.
• Able to communicate effectively in English (both oral and written) and other languages will be an advantage.
• Possess grounding in Kellogg’s Values and Kellogg Business Leader Model.
• Base Technical Skill:
• Windows 10 & 11
• Windows Server 2012 and newer
• Microsoft 365 suite
• Symantec Backup and Antivirus Technologies
• Cisco Network Technologies
• Microsoft Enterprise and collaboration tools such as Teams & SharePoint Online
• Android OS based Scan Gun Technology
• Microsoft Teams Meeting Room VC Solution

Benefits, culture & company:

We’re a company that makes great food and we hire great people! Our K Values (integrity & respect, accountability, passion, simplicity, success and humility and hunger) shape our Kellogg culture and guide the way the business is run.

We offer our employees competitive salaries including performance-related bonuses and incentives, a flexible work environment and range of flexible employee health & wellness benefits. As an individual you can grow and develop your career with the support of your Manager and range of learning and development opportunities. The benefit of a global organization is you can take your career offshore.

Kellogg Company is an Equal Opportunity Employer who provides an inclusive work environment that involves everyone and embraces the diverse talent of its people.