Scope
Fault Management of the following platforms: 5ESS, DMS, DCO, EWSD, GTD-5
Level 1 Fault management of 5ESS, DMS, DCO, EWSD, GTD-5
Troubleshooting Switch fault, diagnostics and resolution of faults.
Troubleshoot basic translation issues using translations verification tests, test lines, and signaling applications.
Outage Management Process by defining High-Impact outages,
scheduling technical calls, activating management notification and escalation process.
Emergency Handling and chronology preparation.
Technical discussion on outage recovery and providing root cause analysis.
Coordinating with OEM Support team for handling resolved cases
Ensuring Post check of activities done during MW period
Preparation of script and Impact analysis for changes that needs to be done in core nodes
Ensuring proper closure of tickets from region and cross functional teams
Preparation and maintenance of reports as per requirement.
Good English communication.
Key Responsibilities
Mission
Ensure operational excellence by implementing a process to continuously monitor and improve performance.
Knowledge / Skills
Communication Skills