JPMorgan Chase Bank, N.A. Hiring for VP – PAYROLL ACCOUNTING – NA at Bengaluru, Karnataka Full Time

Full Job Description
Responsibilities

Lead and manage the Payroll Transitions Team to deliver employee centric service and execute timely and accurate pay adjustmentsEnsure cases are resolved fully, within SLAs and as per regulatory or control requirementsActively manage payroll processes and activities including local handling of cases/escalations, data flow management, tax, quality assurance, risk and controls, reporting and metrics.Define and measure productivity metrics at employee, process and team levelEnsure quality reviews and scorecards are completed on team membersDocument and maintain accurate and up to date SOPs, process maps, and material for all existing and new processesDocument, review and assess all controls across team members, processes, and defectsCreate and sustain an environment that encourages flexibility and adaptabilityPartner with internal teams as necessary to resolve inquiries, address issues and close gapsProactively anticipate and prevent service delivery issues and barriers, acting swiftly to engage appropriate resources, communicate/escalate; in cases where service issues have occurred, be responsible for ensuring effective containment, remediation, root cause analysis, communication and implementation of preventative measuresCross train resources to ensure fungibility in capacity plans and for disaster recoveryFoster strategic partnerships across the HR and GES leadership team management and internal counterparts in HR Technology, Finance, Compensation and Benefits, HRIS, Legal and Corporate Tax to deliver first class Payroll serviceOther duties as assigned
Requirements
Bachelor’s degree in Business or Accounting13+ years of operations experience with previous leadership responsibilitiesStrong leadership skills with proven ability to inspire/motivate employees in office or virtuallyMust have demonstrated strength with problem-solving and collaborationAbility to “own” any issues or requests across teams and processesAbility to quickly absorb complex product, process, and employee experience informationExcellent analytical and problem-solving skills with the ability to make sound business decisions, identify issues and trends and develop solutions and/or recommendationsAbility to communicate effectively across all levels of the organizationDesign and deliver metrics, root cause analysis, and implement remediation plans to address deficiencies and gapsConsistently looks for way to streamline or automate processes improving cycle times or employee experienceExperience with Oracle HCM Cloud preferredAdvanced skills with MS Office Suite, especially Excel and Powerpoint
US Payroll Transitions, Vice President (603)
Global Employee Support (GES) is a team of ~1300 who execute and support global HR activities and transactions for the 265,000+ employees of JPMorgan Chase working in ~60 countries. The US Payroll Transitions team sits within the GES organization and is based in Bangalore, IN.
In this role, you and your team will be responsible for managing the timely and accurate resolution of payroll inquiries as well as making pay adjustments when employees experience a change in status that impacts pay. You will own the pay experience for employees at various critical points:
Entry and exit a leave of absenceLeave the firm via retirement or terminationTransfer between legal entities or from one payroll to another (hourly to salaried)
The ideal candidate for this position will have a strong service-orientation and ownership mentality, have demonstrated ability to problem-solve and analyze and motivate a team to quickly troubleshoot and resolve issues impacting both employees and payroll runs. You will be leading the team at a pivotal time as we just completed transition of our Payroll function to Oracle’s HCM Cloud platform.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.