Full Job Description
J.P. Morgan is a leading global financial services firm, established over 200 years ago:
We are the leader in investment banking, financial services for consumers and small Businesses, commercial banking, financial transaction processing, and asset management.We have assets of $2.5 trillion and operations worldwideWe operate in more than 100 markets.We have more than 243,000 employees globally.
Our wholesale businesses include J.P. Morgan’s Asset Management, Commercial Banking and the Corporate & Investment Bank which provide products and services to corporations, governments, municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and families.
Our corporate functions support the entire organization and include the following functions: Accounting, Audit, Finance, Human Resources, Operations, and Technology.
J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/ ! .
The Research Specialist provides high quality Human Resources service by responding to questions/inquiries, complex issues, and problem cases that are entered into the case management system by CSR’s from customers, including active employees, former employees who are vested in the Retirement Plan (vested terminations), and employees on Long Term Disability (LTD). This position requires excellent verbal and written communication skills and the desire and ability to assist customers with questions and complex matters pertaining to applicable HR products and services. This also includes but is not limited to processing and issue resolution on leaves of absence, terminations, and other HR policies and procedures.
Analyze, research, and resolve cases that have been logged into the case management system. Must be able to work in an efficient and effective manner and respond to the customer in a professional manner. This includes the ability to understand, interpret, and explain JPMC Policies and Guidelines.Manage cases, perform in-depth research, identify resources for providing information, follow through to obtain information, and resolve cases efficiently and thoroughly, meeting both volume and quality service measurement standards.Process terminations through H.R. system (HCM) which includes calculating final pay, vacation, severance, etc. according to federal/state/local guidelines and regulations, including recovery of Payroll overpayments.Process and manage Leaves of Absence which includes processing pay and act as vendor liaison for mangers/HR Business Partners to provide status updates- in accordance to the Disability Leave Policy, JPMorgan Chase and the Family and Medical Leave Act (FML) Policy, Disability and Reasonable Accommodation Policy, Parental Leave Policy, and Worker’s Compensation, where applicable.Understand formulas and be able to calculate various payments, which may include pension, final pay, vacation and severance.Communicate with HR Business Partners, answer questions, and provide updates as needed.Explain provisions of prior plans and impact of mergers/acquisitions, etc. on plans and benefits.
Active participation in various test activities like, test scripts for UAT, provide inputs to project team on current pain areas and need for simplification
Hours of operation will be US shift.
3+ years experience in a call center/customer service environment or benefits administration or human resourcesPayroll experience a plusMust be a graduateExposure to HRMS systems a plus, PeopleSoft experience preferred
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
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