Full Job DescriptionWe are looking for a Technical Support Associate to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
Technical Support Associate responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.
Work as a member of Global Customer Support Services team and research & identify solutions to issues.
Good communicator with a natural aptitude for dealing with people.
Good network diagnostic skills.
Good understanding of complex system architecture and integration.
Work well in a team, being quick to learn and able to deal with a wide range of issues.
Strong analytical skills and able to collate and interpret data from various sources.
Ability to assess and prioritize faults and respond or escalate accordingly.
Good academic background with a degree or equivalent qualification in Information Technology.
Skills required:
Strong logical and analytical skills
Excellent problem-solving and communication skills
Basic understanding of network monitoring concepts and management tools. Experience of network tools and protocols.
Able to understand the product feature and J2ee exceptions and able to correlate it.
Ability to diagnose and troubleshoot basic technical issues