IQVIA Hiring for 3497 – Software Development Analyst at Bengaluru, Karnataka Full Time

Summary: Support Admin for the IQVIA OCE (CRM) Technical Offerings team to support their Salesforce application.

Key Responsibilities

• Support existing CRM developed on Salesforce sales cloud
• Support end users and champion users with their incidents and questions
• Provide T2 support on Incidents
• Participate in incident and trouble shooting calls with Clients directly
• Perform ongoing Salesforce Administration (create accounts / profiles, defining fields, updating layouts, reports, dashboards etc.)
• Participate in complex technical discussions with clients, clearly articulate options, benefits, and recommendations
• Deliver support and solutions for break/fix issues
• Develop knowledgebase
• Team player to learn from others and to support team in need

Required Skills and Experience

• Good oral and analytical skills
• Demonstrated technical and production support experience
• 2 years SFDC Support experience
• 5 years of IT experience
• Salesforce ADMIN certification
• Functional knowledge of Salesforce.com data structure and understanding of how to leverage the tool to meet complex process and reporting requirements
• Flexible timings
• BE in Computer Science/ Information Technology, MCA

Preferred Skills

• Salesforce Developer/ Advanced Admin
• Knowledge of and experience with the IQVIA OCE managed package
• Experience working with the Pharmaceutical Industry or a Commercial Sales Organization

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.