International Flavors & Fragrances Hiring For Assistant Manager – Customer Service at Tada, Andhra Pradesh Full Time

It’s an exciting time to be part of the IFF family. We are a global leader in taste, scent and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At the heart of our success is investing in talent and valuing the diversity of our people. To drive breakthrough innovation and top performance, we aim to develop and engage employees through effective talent management, career development and workplace health and safety programs.

By joining IFF, you could be part of a diverse team of highly passionate people who never stop imagining, always curious and committed to creating a better future for all. You will report to report directly to Manager – Customer Service.

About You:
To be successful in this role, should have 6 or more years of experience in manufacturing sector preferably in FMCG. You should have education background of Graduate or Postgraduate (MBA with Engineering background is preferred, or commensurate work experience).

You will spend your time…

• Assistant Manager – Customer Service ensure that the needs of customers are being satisfied. Their aim is to provide excellent customer service and to promote this idea throughout the organization.
• Responsible for Flavours customer service.
• The core objectives include maintenance of service levels, resolution of issues pertaining to Supplies, Logistics, drive use of IT tools, establish and drive adherence to stock accounting and controls.
• Responsible for customer service operations of all flavour plants in India.
• Develop and maintain effective relationships internally and externally with all supply chain persons of flavours.
• Professionally handle incoming requests from customers and ensure that issues are resolved promptly.
• Work closely with other functions within the business in order to ensure effective and efficient interdepartmental cooperation.
• Provide quality service and support in a variety of areas including, but not limited to billing, placing and tracking orders, and sharing documents/e waybills etc.
• Continually monitor, evaluate and improve OTP by POOGI analysis.
• Apply professional customer service techniques across the supply chain for all goods and services.
• Responsible for compiling and generating reports as they relate to customer service surveys
• Communicating courteously with customers by telephone / email.
• Handling customer complaints.
• Issuing Credit notes to customers.
• Contribute to improving business performance as part of the Supply Chain team

Job Requirements

• Requires proficiency in MS Word, Excel, PowerPoint & SAP
• Proven track record of delivering improvements in cost, quality and delivery in the customer service.
• Knowledge and understanding of quality standards such as ISO, Six sigma is preferred.
• Excellent communication/listening skills, written and verbal. (English / Tamil / Hindi)
• Leadership skills.
• Interpersonal skills.
• Commercial awareness.
• Has a pleasant, patient and friendly attitude.
• Strong decision making and analytical abilities

Required Experience:

• Experience: Minimum 6+ Years’ experience in manufacturing sector preferably in FMCG.
• Education: Graduate or Postgraduate (MBA with Engineering background is preferred, or commensurate work experience)

IFF is an Equal Opportunity Employer.

At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more