Instakart Services Pvt Ltd (Flipkart) Looking for Team Leader – Operations (Off Role) at Namakkal, Tamil Nadu Full Time

Ekart logistics – Hiring Team Leader (Last Mile Operations) off role for below cities

Namakkal, Arakkonam, Cuddalore, Tirupur, Salem, Lawspet

Responsibilities and Duties TL

• Accountable for overall Hub Operations as per operational standards.
• Ensuring Customers are delighted at all times, promptly and effectively manage customer escalations.
• Ensuring employee engagement initiatives are implemented.
• Comply with 100% ZTP (Zero Tolerance Policy).
• Prepare requisite business dashboard and duly / review with Hub team and Area Manager as required.
• Budgeting and Accounting Cash and Hub Imprest / Petty Cash expenses as appropriate.
• SOP Adherence at all times and compliance with Service Level Agreement.
• Maintain the cost per shipment (CPS) as per budget.
• Ensure Profitable operations.
• Coordinate with respective departments and adhere to commercial and statutory compliance.
• Conduct team meetings, motivate team and control attrition.
• Fill gaps in employee headcount within turnaround time.
• Ensure team leaders and other hub team members are trained well.
• Continuously improve in reducing error rate in Operations Management
• Ensure safety of people, facility and shipment at all times.
• Grievance Handling and Conducting Open House/meetings with Hub teams and identify gaps.

Qualifications Minimum Graduate in any discipline Should have a minimum of 1-3 years of experience from Logistics/ Couriers/Retail/FMCG/FMCD and related industry

Job Type: Contract

Job Type: Contractual / Temporary
Contract length: 12 months

Salary: ₹18,000.00 – ₹20,000.00 per month

Benefits:

• Life insurance
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Flexible shift
• Rotational shift

Supplemental pay types:

• Performance bonus