Infosys BPM Looking for We are hiring candidates for Service Desk – Senior Technology Support and Technology Support Specialist at Pune, Maharashtra, India Full Time

Greeting from Infosys BPM Ltd.,

We are hiring candidates for Service Desk – Senior Technology Support and Technology Support Specialist.

Please find below Job Description for your reference:

Job Location: Pune

Skill – Service Desk

Education – Full time BCA/BTECH/MCA/BE/MSc/BSC- Computer Science

Experience – 2+ Years

Work from office.

• Excellent communication skills to attend/resolve client issues on calls/chat/mail.
• Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
• Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
• General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
• Productivity applications like Microsoft office tools.
• Open to work in 24*7 and work from office environment
• Analytical problem solvers who will understand issues and to resolve customer issues
• Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
• Being proactive and show the utmost respect for customers time
• Good time management, ensuring all contacts with customers add value.
• Work from Office

If interested, please share your resume with below details to [email protected]

Name:

Email & Mobile Number:

Graduation:

Post-Graduation: (If applicable):

Total experience:

Relevant experience:

Current/Previous Company name:

Current CTC:

Expected CTC:

Notice period:

Current location:

Flexible with the shift:

Preferred Location:

Current Location:

Regards,

Infosys BPM Recruitment team.