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Back Office/Customer Care
Infogird Informatics Looking for Call Center Executive at Aurangabad, Bihar Full Time
Job Description
Answering and handling incoming customer calls, emails or chat messages and providing information or support.
Responding to customer inquiries, resolving issues, and escalating complex problems to appropriate teams as needed.
Maintaining accurate customer records and data in customer relationship management (CRM) software.
Making outbound calls to follow up with customers, collect feedback, or conduct surveys.
Adhering to company policies and procedures, including call scripts and quality standards.
Meeting or exceeding individual and team performance targets such as call handling time, first call resolution, and customer satisfaction.
Providing excellent customer service and resolving customer complaints and issues in a timely and professional manner.
Maintaining a positive and professional demeanor during customer interactions and working collaboratively with team members.
Continuously improving knowledge of company products and services to provide accurate and up-to-date information to customers.
Participating in training and development programs to improve customer service skills and job performance.
Answering and handling incoming customer calls, emails or chat messages and providing information or support.
Responding to customer inquiries, resolving issues, and escalating complex problems to appropriate teams as needed.
Maintaining accurate customer records and data in customer relationship management (CRM) software.
Making outbound calls to follow up with customers, collect feedback, or conduct surveys.
Adhering to company policies and procedures, including call scripts and quality standards.
Meeting or exceeding individual and team performance targets such as call handling time, first call resolution, and customer satisfaction.
Providing excellent customer service and resolving customer complaints and issues in a timely and professional manner.
Maintaining a positive and professional demeanor during customer interactions and working collaboratively with team members.
Continuously improving knowledge of company products and services to provide accurate and up-to-date information to customers.
Participating in training and development programs to improve customer service skills and job performance.
Education and Experience
Graduate in any stream
English Communication is a must
0-2 years of experience
Job Location : Aurangabad.
Salary: As per the company standards.
Please mention the position you are applying for in the subject field of your e-mail. Mail your latest CV to [email protected]