Incedo Hiring for Software Engineer Trainee at Pune, Maharashtra Full Time

Company Overview Company Overview

Incedo is a US-based consulting, data science and technology services firm with over 2,500 people helping clients from our six offices across US and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, financial services, product engineering and life science & healthcare industries.

Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities are also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests.

Role Description

Role Description: Technical Support Engineer

You should be able to diagnose and resolve technical issues quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users. You would be directly interacting with our customers.

Role and responsibilities

• Working on assigned cases
• Should be able to attend service desk calls from customers and update them
• Prioritize across multiple tasks and manage time effectively.
• Learn new technologies outside his/her primary skills.
• Develop solutions to challenging problems.
• Effectively communicate with team members, project managers and clients, as required.

Technical skills requirements

The candidate must demonstrate proficiency in,

• Exposure in Customer Support / Product Support and knowledge of many different IT subject areas, such as Server OS, Windows and Linux/UNIX basics, network, database, Cloud computing and Cyber security
• Troubleshooting Application issues installed on Windows/Linux
• Possess excellent Log reading skills
• Familiar with Server management, Cyber security
• Basic knowledge in SQL/RDBMS DB knowledge (Oracle/MS SQL/My SQL)
• Diagnose network related issues and share it with customer for their action

Nice-to-have skills

• Understanding and experience with Cloud technology like Azure and AWS
• Basic understanding of Cyber security Domain (CIA, File integrity Mgmt., Security Configuration Mgmt.)
• Past experience on Tripwire Enterprise product would be added advantage
• Past experience in deploying Hot Fix / Service Pack in Production Environment
• Experience with deploying and maintaining Java web applications like Apache Tomcat, Java EE, etc.
• Demonstrate new releases and functionalities in LAB to the customer
• Perform monthly/quarterly customer connects to present support data and future plans
• Experience in Technical Support role with ability to get feedback, CSATs from the customer

Qualifications

• Minimum 3 years of education
• B.Tech, Bsc/BCA degree from a reputed university

Company Value Company Value

We are an Equal Opportunity Employer. We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.