Immunity Networks & Technologies Looking for Service Delivery Manager at Goregaon, Mumbai, Maharashtra Full Time

Job Information

Department Name

Network and Security Engineer

Industry

IT Services

Work Experience

5+ years

Salary

25000/- PM

City

Goregaon West

State/Province

Maharashtra

Country

India

Zip/Postal Code

400104

About us

Immunity Networks was established over one and a half decades back catering for IT Needs of various top Corporates in India and beyond.

With our unique and advantageous range of IT Networking and Wireless products, We are very uniquely positioned to be the Number 1 preferred choice of brand in the area of Wireless and Networking products.

Job Description

JOB DESCRIPTION: –

We are looking for a motivated and experienced Service Delivery Manager to join our team!

As a Service Delivery Manager, you will be responsible for ensuring that our Technical Service delivery team delivers an exceptional customer experience that will result in increased customer satisfaction and customer engagement.

The Ideal candidate should have experience in handling and managing the team, Helpdesk, Knowledge base and should be able to co-ordinate with the clients and achieve 100% client satisfaction in our service delivery

Service Delivery Manager Responsibilities

Maintaining positive relationship with the customer

Analyze and Identify customer needs and oversee service delivery via the Technical Team.

Regularly take customer feedback via surveys; Plan and implement service improvement as required.

Handle and keep the Support Knowledge Base up to date and create the New entries as needed.

Motivate and handle team and ensure all open client issues and tasks are professionally handled.

Handle the Support Helpdesk, Support tickets Assignment and escalations and monitor the ticker resolution.

Requirements

THE IDEAL SERVICE DELIVERY MANAGER WOULD HAVE

A total experience of 5-7 years with Relevant Experience of at least 2-3 years.

Good oral and written communication skills.

Outgoing Personality with Strong Leadership Skills.

Team Handling and Management Skills.

Problem-Solving Abilities.

Organizing and Planning Skills.

Qualification: –

Any Graduate

Benefits

• Mobile reimbursement
• Travel reimbursement
• P.F / ESIC as Applicable

Exposure to Professional Systems and Procedures.