*Partnering with Mancom to create the hotel annual business strategy. *Develop departmental goals and strategies and ensure alignment with the hotel business strategy.
*Conduct periodic competition analysis and plan tactical strategies to increase and maintain a leading share in the market. *Reviews financial reports and statements to determine how restaurants are performing against budget. *Plans the Food & Beverage budget in line with the hotel targets and strategy.
‘*Coordinates with the Director of Sales & Marketing and Executive Chef in developing a periodic promotional calendar, keeping in mind competition analysis & global trends.
‘*Conducts regular managerial and departmental staff meetings to ensure an effective two-way communication process is followed.
‘*Reviews guest feedback on Trust You (Guest Email Feedback System) and on Social Media Platforms and ensures appropriate corrective action is taken
‘*Recruitment and On-boarding – Partner with Human Resources to develop departmental workforce plans, hiring schedule, interview and select candidates that demonstrate the TATA and IHCL values along with core functional expertise. Assign buddies to new team members and monitor the progress of departmental induction
‘*Reviews audit findings – Safety/Hygiene and TPAM (Taj Positive Assurance Model) and takes corrective measures to ensure full compliance
‘*Identify risks and develop HIRA (Hazard Identification and Risk Assessment).
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