IFS Hiring for Field Service Management (FSM) Senior Application Consultant at Kolkata, West Bengal Full Time

Full Job DescriptionCompany Description

Company Description

IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations.

The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector.

Our team of 4,000 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com.

IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,000 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com.

Job Description

Job Description

Introduction:
The Senior Consultant will bridge the gap between the Customer’s business requirements and the application. The Consultant has competence to advise and guide the Customer, listen and dare to challenge in order to understand the Customer’s real needs and advise the Customer in their usage of their IFS Products. Engaged by the Customer or Partner as a subject matter expert (SME) in a specific area and offers their expertise to colleagues, Partners and the Customer.

The Senior Consultant enjoys the challenge of creating and communicating well thought-through practical solutions that form the basis for successful implementations, and ultimately lead to highly referenceable Customers and make the Customer more efficient and successful.

About the Role:
Ability to leading solution teams in global transformation projects.
Trusted to own Customer Business Value Streams
Confident presenting at all levels.
Key role in coaching / mentoring other consultants and building networks.
Must operate at an Executive level
Provide Expert Services into Partner led projects / programmes and challenge where required.
May act as an escalation point if required.

Required Competence / Experience:
A Senior Consultant would be expected to have an excellent understanding of the following areas:

Essential – 10 years (or more) of experience in the Service Management domain.
Essential – Experience in leading the implementation of Field Service Solutions.
Knowledge of key industry drivers.
How to lead workshops e.g. presentation, organisational, and documentation skills
Project management and commercial awareness.
Good understanding of different Solution Implementation Methodologies.
Passion for technology.

Applicants from other Middle East countries will be considered.

Qualifications

Essential:
An academic background with a Bachelor or Masters’ degree in engineering, Business or IT (or equivalent education or experience).
Experience delivering Service Management projects in a relevant industry setting, preferably in a similar role.
In conjunction with a Solution Architect, take lead in scoping of solution teams of a project.
Trusted advisor of articulating and critically evaluating customer-specific business process maps.
Experience in a customer-facing role.
Expert of data analysis and problem solving.
Ability to travel nationally and internationally where required. Up to 75% travel is typical for this role.
Excellent communication skills.
Fluent in English.
This is NOT an IT Service Management role and relates to the Service Management industry (e.g. field service).

Additional Information

KEY COMPETENCIES

Team Work, Commercial Awareness, Communication, Influencing Others, Customer Orientation, Thoroughness, Self-Confidence, Flexibility.
You are fluent in English, both oral and written and has a business understanding to be able to continually seek opportunities to increase customer satisfaction and deepen client relationships.
As a person, you act proactively with a positive mindset and always have the willingness to win, align with our IFS Core Values.
All your information will be kept confidential according to EEO guidelines.