1.Fluent in English/Hindi/Marathi Language
2. Respond to customer queries in a timely and accurate way, via phone, email or chat
3. Identify customer needs and help customers for required products
4. Analyze and report for the service and sales requirements generated and attained
5. Update our internal databases with information about technical issues and useful discussions with customers
6. Monitor customer complaints on all platforms and reach out to provide assistance
7.Share requests and effective workarounds with team members
8. Follow up with customers to ensure their technical issues are resolved
9.Gather customer feedback and share with our Product, Sales and Marketing teams
10.Assist in training junior Customer Support Representatives
Job Type: Full-time
Salary: ₹15,000.00 – ₹21,425.83 per month
Benefits:
Schedule:
Ability to commute/relocate:
Application Question(s):
Education:
Experience:
Language:
Speak with the employer
+91 8237699896