IDFC FIRST Bank Looking for Quality Analyst – Elite Banker at Thane, Maharashtra, India Full Time

Role / Job Title: Quality Analyst – Elite Banker

Function/Department: Branch Banking

Job Purpose

The role entails listening to the calls made by the VRM’s to their portfolio customers and guiding them towards proper closures / policy adherence of the Bank. Ensure that our product offerings / service details are pitched correctly. Role requires regular engagement with the VRM’s & their supervisors. Role will require to closely collaborate with Cross sell and Product teams. This role encapsulates the responsibility of owning the customer experience at the VRM Centre.

Roles & Responsibilities

• Managing and Building portfolio of Key Clients by engaging and providing them need based solutions leading to increase in their existing share of wallet.
• Acquiring HNI customers and on-boarding them to Privilege Program
• Deepening existing banking relationships by Cross selling Products and solutions
• Ensuring compliance with branch SOP and control in sales and service
• Acting as an interface between bank and its key customers to provide complete banking solutions, portfolio Management, Wealth Management and customer servicing.

Secondary Responsibilities

• Regularly conducting activities in the catchment to acquire HNI customers and build a strong visibility for IDFC First Bank
• Working on Key Central Initiatives (1 Mn Framework) and seeking regular referrals from existing customers
• Collaborating with other team members and support functions to provide products and service offerings to customers.

Education Qualification

Graduation: Any Graduate

Post Graduation: Any Post Graduate

Experience: 2-5 years of relevant experience in contact center