IDFC FIRST Bank Hiring for Pod Lead Job at Hyderābād Full Time

Business: Retail Assets

Function/ Department: Retail Assets

Place of work: Noida, Mumbai, Hyderabad

Roles & Responsibilities:
‘- Manage CPA agents and ensure their TAT and FTR targets are met and high quality is maintained

• Ensure high productivity of the reporting team members
• Suggest initiatives for efficiency improvement for POD members
• Closely observe critical and non-critical errors in day-to-day operations across the pod and escalate to senior stakeholders, if required
• Daily interface with vendors for effective resource planning
• Efficient coordination with multiple stakeholders for resolving any issues for the pod members

Secondary Responsibilities:
‘- Interface with Ops trainers to guide the team on policy and process changes

Managerial & Leadership Responsibilities :
‘- Effective mentoring of CPA agents and train them to progress in their career path

Key Success Metrics:
Measurable: Number of files meeting TAT & FTR targets, improvement in productivity

Qualitative: Effective mentoring of CPA agents, ensure adherence to SLAs