ICT India Pvt Ltd Hiring for Service Desk Analyst Job at Gurgaon Full Time

ASG Group is a parent company of 1ICT which has over 2000 employees in Australia. In turn ASG is owned by Nomura Research Institute, a Japanese-based consulting and IT solutions group listed on the Tokyo Stock Exchange.

1ICT is a supportive, fast paced and co-operative environment with career growth opportunities. The Australian-based position will allow the successful candidate to gain exposure to new & current technologies and innovative product development.

Position Overview:

This is a diverse and exciting opportunity to be able to grow as an I.T professional within one of Australia’s fastest growing technology companies as a permanent staff member. In this role you will be working with a highly skilled, high preforming team working with our Tier One clients

Responsibilites:

• Accept & registers Service Calls following standards
• Technical assistance and support over phone and via emails
• Sorting issues related to application being used by client
• Initiative in taking calls and email under technician name and recognizing the correct department for handling those issues
• Fulfilling requests for resetting credentials, login issues
• B2B Support
• Assisting the Clients on their Technical Issues
• Taking Remote support and troubleshooting the problem
• Logging incidents and service requests, categorizing and prioritizing them
• Troubleshoot client software and network connectivity problems
• Ticketing tools knowledge

Mandatory skill-Excellent Communication is required for this role.

Job Types: Regular / Permanent, Full-time

Salary: ₹380,000.00 – ₹500,000.00 per year

Education:

• Bachelor’s (Preferred)

Experience:

• Technical support: 2 years (Preferred)
• total work: 2 years (Preferred)

Speak with the employer
+91 9899277662
Expected Start Date: 01/12/2022