IBM Hiring for Technical Support Specialist at Kolkata, West Bengal Full Time

Introduction

As a Service Delivery Specialist, you are the face of IBM for our customers. Your clients’ success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and handle issues to ensure our customers success.

Your Role and Responsibilities

As Technical Support Representative, you’ll make technical directions for Solution providing, configuring, troubleshooting, and repairing malfunctioning of Hardware related issues.

This role is an individual contributor responsible for on-site installation, maintenance and repair of IBM logo hardware, software and operating systems.

Primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client.

Advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client’s IT operation.

Perform services activities such as systems assurance, installation planning, account management, systems-level problem determination, discontinuance and relocation of IBM systems and products.

Accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the client account(s).

When critical situations occur, will be the IBM technical interface to clients and manage the situation until the problem is fixed.

Needs to have a thorough understanding of, and are able to articulate, IBM’s technical support strategy. Experience on cloud , OSS , Redhat Linux will be preferred

Required Technical and Professional Expertise

Min 4-5 years of experience with at least 2-3 years of experience in the following areas:

Hands-On Experience IBM Power Systems and storage

Experience in operation and Maintenance IBM Power Systems,AIX / Linux and Storage

Experience in implementation of IBM Power systems with AIX/ Linux

Preferred Technical and Professional Expertise

You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies

Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work

Intuitive individual with an ability to manage change and proven time management

Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

Up-to-date technical knowledge by attending educational workshops, reviewing publications

About Business Unit

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate – they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBM

Are you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It’s time to define your career.

About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.