IBM Hiring for Software Development & Support – Full Stack at Bengaluru, Karnataka Full Time

Full Job DescriptionIntroduction
Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today – planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.

Your Role and Responsibilities
Who You are
The Maximo MRO Inventory Support Team is looking for a customer facing, Support Intern.
This position provides the opportunity to work in a high growth area in AI Asset Management organization on the world class Maximo MRO IO SaaS application by providing remote support and resolution to customer issues.

What you will do
Product Support is vital for IBM clients to use and leverage IBM software to solve their business problems. It aims to bring problem resolution closer to the client and ensure a common, efficient, and streamlined process.
Roles and Responsibilities
The role provides technical support assistance directly (phone/email) to clients using problem determination and technical analytical skills. The role requires the use of technical and problem solving skills in collaboration with other support organizations to prioritize and work problems to resolution.
You will develop, document, and communicate action plans to clients and IBM teams as appropriate. Look for avenues to recommend/or implement new solutions or improvements to existing technical support tools, procedures, or processes.
Participate in department objectives such as building the knowledge base (writing technical tips and social media contributions), improving serviceability, and contributing to high customer satisfaction.
Main responsibilities (activities / tasks to be performed)
Support IBM end-user customers on IBM Maximo MRO Inventory Optimization
Build available Maximo MRO IO Knowledge base using technotes, blogs, technical sessions, and other social medias

How we’ll help you grow:
You’ll have access to all the technical and management training courses you need to become the expert you want to be
You’ll learn directly from expert developers in the field; our team leads love to mentor
You have the opportunity to work in many different areas to figure out what really excites you

Required Technical and Professional Expertise

A passion for customer support
Experience: Upto 3 years
Customer service skills with emphasis on written, verbal, and listening communication skills.
Communication skills are key. Ability to manage multiple customer situations concurrently being able to prioritize appropriately
Providing timely and accurate responses to customer inquiries.

Preferred Technical and Professional Expertise

Experience with or knowledge of SQL
Operating Systems: Windows
Knowledge of Supply Chain, Inventory Optimization (or desire to learn)
English Skills: Fluent

About Business UnitIBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It’s time to define your career.

About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.