IBM Hiring for Service Delivery Manager / SRE at Bengaluru, Karnataka Full Time

Full Job DescriptionIntroduction
At IBM, our Project Managers excel by leading and coordinating a project team’s overall performance, scope, cost, and deliverables. Our clients rely on timely and efficient status reports, and as Project Manager, you will drive the charge with project direction, metric definition, and performance management. If you are ready to help our clients and project teams succeed, we would love to meet you!

Your Role and Responsibilities
The Service Delivery Manager, is responsible for leading a team in the delivery of Azure software solutions using the appropriate business measurements and terms and conditions per the project charter, project agreement or contract. They have overall performance responsibility for managing scope, cost, schedule, and contractual deliverables, which includes applying techniques for planning, tracking, change control, and risk management. They are responsible for managing all project resources, including subcontractors, and for establishing an effective communication plan with the project team and the client. They provide day to day direction to the project team and regular project status to the client.

The Service Delivery Manager, will provide technical direction and control of IBM Personnel as well as provide a framework for operational project planning, communications, reporting, procedural and contractual activity.

Responsibilities include:
Review the SOW and the contractual responsibilities of IBM and the Client;
Serve as the point of contact to during the execution of the SOW;
Coordinate the establishment of the project management environment, including reporting tools, monthly reports and governance/ communication protocols;
Review project tasks, schedules, and resources and make changes or additions, as appropriate;
Establish documentation and procedural standards for deliverable Materials;
Administer the Project Change Control Procedure in conjunction with the Client Service Delivery Manager;
Maintain project communications through the Client Service Delivery Manager;
Conduct regular status meetings with the Client Service Delivery Manager;
Create and deliver status reports;

Required Technical and Professional Expertise

6+ years’ hands on experience working in customer support industry supporting network infrastructure (L2/L3 devices)
Understanding of modern IT production data center and Internet (ISP/ASP) hosting operations including
Compute, Storage and Networking
Understand datacenter networking fabric topologies and common architectures deployed both Layer 2 and Layer 3 based
Networking: In-depth understanding of L2/L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, firewalling, load balancers, Security trust zones, Management Networks, VPN and network design
Experience with network components such as, ASR routers, switches, firewalls, ASA, etc).Virtual networking components VSG, Nexus1000V, BGP & OSPF protocol, Cisco UCS and storage
Familiarity with systems management concepts, processes and standards (e.g. SNMP); capacity/performance management and tuning; and storage and network management
Extremely well organized, detail-oriented and possessing a high level of integrity
Outstanding communication skills, both written and verbal
Experience designing and/or supporting large enterprise deployments.
Hands-on experience with Linux/UNIX based operating systems including strong CLI skill set and working knowledge of general system and network troubleshooting tools (e.g. WireShark)
Good practical working ability with Linux/UNIX utilities, including editors and command shells
Ability to travel 20 per cent of the time
CCNP or equivalent certification and/or related work experience

Preferred Technical and Professional Expertise

Hands on experience with VMware ESX Server or VMware products or NSX
UNIX kernel diagnostics/debugging
Experience with operation and administration of large Windows Server and Desktop Environments o Experience in administration of complex Storage Area Networks, including Fibre-channel and Ethernet based protocols
Previous exposure to Cloud Management Platforms such as OpenStack, CloudStack, vRA including Networking enabled by software
Familiarly of Clustering Technologies such as MS Cluster Server, Redhat clustering, Oracle RAC
Hands-on and working with key technology solution/language/tools e.g. CloudStack, OpenStack, AWS, KVM, libvirt, Chef, Puppet, Python, CMS, DynamicOps, API, etc.

About Business UnitThis position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.
As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.
Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.
We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what’s next.
Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.

Your Life @ IBM
About IBM
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.