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Summary
You will be responsible to assist with the efficient running of the department in line with Hyatt International’s Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.
To assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel.
Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
Respond to guests needs and anticipate their unstated ones
Expect and react promptly to guests’ requirements and inquires
Actively listen and resolve guests’ complaints
Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
Coordinate and manage communication between guests and staff
Promote all amenities, conveniences and programs offered
Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
Qualifications
Minimum 2 years work experience as Assistant Manager or Team Leader – Guest Relations in a hotel.
Well developed communication and customer relations skills.