Full Job Description
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Associate Project manager
Channels Transformation is part of Wealth and Personal Banking (WPB) Technology and brings together mobile, branch, contact centres and digital channels to ensure seamless delivery of these products and features to our customers.
Channels Transformation has c. 4500 resources located Globally and an annual budget of c. $400m. The Business Management function ensures strong oversight and control of Finances and Operational activities including workforce, vendor and resource management.
Reporting into the People Operations Lead, the People Operations Specialist will be responsible for a range of governance activities on the Channels Transformation employee / contractor ‘lifecycle’ in the organization specially related to recruitment and onboarding activities.
Impact on the Business
Works closely with the Platform Business Manager, regional BMs and hiring managers to understand recruitment demand for country
Work with the Recruitment team to understand, manage and report progress, road blockers and success stories on Recruitment pipeline.
Manage and analyse data to generate informative executive level reporting using MS Excel and other HSBC COO tools.
Effective stakeholder management, understand, prioritise and translate requirements into simplified solutions
Ensure excellent quality of workforce data and alignment of data across relevant tools and HSBC systems including Pioneer, Employee Central, Vendor Portal and Taleo
Coordinate execution report and maintain actions related to the execution of projects with stakeholders group
Ensure a regular review of existing service levels in place and where deemed necessary work with the COO/ BMs communities to define and implement improvements to ensure a consistent and efficient set of services.
Works closely with the People Operations lead on a variety of governance activities within the function e.g. roles approval board content and follow-up actions, presentations, etc.
Stakeholders – Internal and External
Build excellent relationships with members of the BMs team to enable successful execution of role
Work closely with members of COO function (Finance, Workforce, Governance & Vendor) to ensure continued engagement and knowledge of operational principles
Create excellent working relationship with Country aligned Business Management functions to ensure successful operational execution in key locations
Operational Effectiveness & Control
Support People Operations lead to drive strong culture of compliance and governance across the team
Ensure alignment to Global Technology Workforce Strategy
Ensure HSBC is not put at any operational or reputational risk
Supports the People Operations Lead in managing all Recruitment operational matters on behalf of the Channels Transformation COO in country, the role holder will need to forge a strong relationship with the managers in country as well as with Recruitment teams.
Promote new ways of operating aligned to Platforms & Value Streams and ensure strong operational discipline
Works across Platform, Value Stream, Country and Discipline
7 + years professional experience in a large Global organisation preferably in an IT department or shared service organisation
Proven track record in Operational management role
Strong stakeholder management / Relationship Management
Prior experience in workforce management and recruitment initiatives is desirable
Excellent communication and interpersonal skills
Excellent analytical skill, a passion for metrics and figures, and the ability to get into the details, while also seeing and understanding the big picture
Experience of working on a global scale (i.e. across timezone & geography and with remote teams)
Highly motivated and able to work independently, under pressure and proactively in a fast paced environment with multiple deadlines
Positive, proactive and can-do attitude
Familiarity with key tools including Pioneer, Discover, Jira, Confluence, Taleo and other local recruitment systems / operational processes
Strong Excel skills You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Software Development Centre***
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