Experienced in Genesys Infomart (ETL,ICONs) High level knowledge of Genesys framework will be added advantage.
Experienced in production support of BI infrastructure specifically Business objects 4x(Business objects administrator
Should have experience in working on production support (Able to handle Incidents, bug fixes, break fixes, able to communicate with stake holders).

· Hands on experience on Linux/Unix/window platforms

· Experience in micro stratergy will be an added advantage

· Experience to cloud infrastructure will be added advantage

· Experienced in handling patch management as application owners

· Working experience in a contact center environment

· Excellent verbal and written communication skills towards stake holder management

· Should be an excellent team player who can own and handle critical incidents

· Should have shown improvements towards infrastructure stability

· Should have worked on large scale implementations of MI infrastructure (more than 500 users)

· Experienced on reporting platforms like qlickview, cognos, hyperion, tableau will be added advantage

· Should have excellent analytical skills on reporting KPIs

· Should have working knowledge on RDBMS preferably oracle.

· Able to handle Incidents, bug fixes, break fixes

· Should be aware of the change management process

· Able to work in shifts and handle on call on weekends

HSBC Hiring For Bus Admin and Operational Mgmt/IT Infrastructure Delivery Pune, Maharashtra Full Time

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