HSBC Hiring for AVP HR Advisory at Mumbai, Maharashtra Full Time

Full Job Description
Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Human Resources

Human Resources leads the implementation of the Group’s people strategy in line with business objectives. It facilitates talent management, succession planning and employee mobility while defining and overseeing frameworks that support employee performance management, reward, learning and development, resourcing and engagement.

We are currently seeking an experienced professional to join the Human Resources Advisory team. Human Resources leads the implementation of the Group’s people strategy in line with business objectives. It facilitates talent management, succession planning and employee mobility while defining and overseeing frameworks that support employee performance management, reward, learning and development, resourcing and engagement.

Job Introduction

The role of HR continues to develop, as HSBC drives a globally aligned model across all its functions. Banking is fiercely competitive with heavy and increasing regulation. Organisational capability, performance and talent management are under close market scrutiny.
HR Customer Experience & Advisory is part of the HR operational function and is responsible for the employee service proposition on a global basis.
The Advisory Teams within HR are actively engaged in maintaining high standards of operational activity throughout the year, (BAU) as well as researching and implementing the changes necessary to support the ongoing transformation of HR.
The HR Advisory role is a major player in supporting the business in the achievement of their strategic goals through the effective management and performance of its staff by ensuring that managers have the confidence to lead their teams with confidence and integrity.

Principal Responsibilities

Deliver outstanding customer service and support Managers in the business to deal effectively with people issues by providing customer driven advice and guidance on enquiries relating to all aspects of HR Services, handing off to the specialist areas where required.
Apply a risk based approach within the commercial context, considering the need to protect and promote the bank’s reputation when providing support and guidance related to people issues.
Effectively influence and communicate functional expertise with stakeholders through building strong working relationships.
Support Complaint/Grievance and Conduct investigations and ensure standards for quality investigation in line with the framework is consistently met.
Provide advice and guidance through a range of channels, e.g. case management tools, digital communication tools or face to face contact as necessary to manage queries effectively, ensuring case details are logged accurately with no data or privacy risk concerns.
Proactively interact with other HR and business managers to understand issues and optimize operational delivery.
Highlight gaps in policy / process and work within HR to influence appropriate changes.
Contribute to activities that improve engagement and everyday talent and performance. Contribute to the wider objective to make HSBC the Best Place to work by encouraging, supporting and working well with colleagues and adhering to the bank’s Values and Behaviours.

Qualifications

MBA from a Tier 1 or Tier 2 Business School background is preferred.

Essential

Practical experience gained in one or more of Employee Relations, Performance & Reward, Learning & Talent Development or in a Team within the HR Global Service Centre.
Ability to understand complex situations and provide clear guidance and, where necessary, challenge others.
Accurate and detail conscious, able to quickly spot errors in data and gaps in information, confidently seeking clarification and explanation.
A proactive self-starter with a “can-do”, customer focused approach who can learn quickly from experience.
An understanding of the business environment (within HSBC and/or the industry) to ensure that advice & guidance aligns with business aims & goals.

Desirable

Financial Services (or Professional Services) background
Experience of working with, interpreting and guiding on a range of HR Policies.

Additional Information

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-19), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC.
As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Diversity Statement, Data Protection and Entity Statement

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

The Hongkong and Shanghai Banking Corporation Limited (HSBC) India