HR Security India Pvt Ltd Hiring for CCE (Customer Care Executive) Job at Gurgaon Full Time

All customer service executives function with a prime responsibility to build a positive company image and offer dedicated customer satisfaction. Here are the typical duties of a customer service employee:

• conducting customer satisfaction surveys to understand what areas of the company’s services need improvements

• catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution

• curating streamlined email and social media communication mediums for offers, updates and much more

• dealing with customer issues and churning out an easy-to-follow solution

• managing payment and delivery of customer orders

• helping customers choose the right product for their requirements and budget

• handling customer concerns and complaints in a timely manner

• informing customers of upcoming promotions or deals

• establishing a positive rapport with all clients and customers in person or via phone

• forming reports based on customer satisfaction statistics and helping their team to develop new skills

• fixing appointments based on the availability of customers and clients

• interacting with customers to ensure they have a desirable and shareable experience

They often pass on customer service data to higher authorities, which leads to significant changes within the customer service department’s response guides and in-house processes.

Job Type: Full-time

Salary: ₹17,171.86 – ₹18,713.92 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Flexible shift
• Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Speak with the employer
+91 9667062623