Honeywell Hiring For Exp Cust Exp Professional at Full Time

Design solutions to drive safe living and quality of life

Position – Exp Customer Exp Professional

Location – Pune

This is a Customer facing Role and an individual contributor role

Person handles all Customer interactions related to SIOT Business

He / she is also responsible to generate and publish Revenue Reports .

Mapping backlog report and mapping the Customer orders with the material avb .

He/ she manage key Customer deliverable starting from time creating a Customer to availability of the material and Final Invoicing to the Customer

He/ she is in charge of the Interaction and Customer Survey which is the critical KPI and deliverable for the SIOT Customer

Person ensures and creates an extra ordinary experience with the Customer

He / she gets on a call with the Customer to address their queries and concern related to their Orders

Person need to ensure the Order Booking for the Customer Orders is happening within the SLA.

Person need to ensure the Billing is happening within the SLA

He / she also has the responsibility of ensuring quality work is delivered to the Customer and internal stake holders

Role requires to work with Internal Customer which is Sales to meet / exceed the Revenue Plan

Working with the ISC function to meet Customer Order deliveries.

Working with HAIL Logistics team to ensure timely delivery of the shipment and escalate whenever required

YOU MUST HAVE

Qualification

+ 6 years of experience with preference for 2-4 years with supply chain / Order Management profile

Currently in SME / PL Role

Good with Excel and crunching data

Customer handling experience mandatory

Need to able provide solution to Customer

WE VALUE

A broad knowledge of principles and best practices in (customer service)

Excellent team and communication skills

An ability to take initiative and work with limited direction

An ability to influence at the operational level

Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems

Additional Information

JOB ID: HRD96356

Category: Customer Experience

Location: 56 & 57 Hadapsar Industrial Estate,Pune,MAHARASHTRA,411013,India

Nonexempt