HomeLane Looking for Customer Success Executive at Delhi, India Full Time

As a Customer Success Representative, you will be responsible for ensuring the seamless delivery of projects, maintaining a high level of customer satisfaction, and driving end-to-end customer experience. You will oversee project timelines, collaborate with various teams, and address customer issues promptly. Additionally, you will play a crucial role in reducing social media escalations and facilitating transparent communication between teams.

• Manage overall project timelines to deliver exceptional customer experience.
• Act as the voice of the customer throughout their journey, ensuring their needs are met.
• Resolve customer issues and escalations promptly within SLA guardrails.
• Proactive control and reduction of social media escalations
• Facilitate transparent communication between internal teams to ensure the right actions are taken from the customer’s perspective.
• Follow up with customers to clarify payment queries and ensure timely collections.

Skills Required:

• Collaboration: Ability to work effectively with cross-functional teams to ensure project success.
• Ownership: Taking responsibility for ensuring customer satisfaction and project delivery.
• Problem Solving: Proactive approach to identifying and resolving roadblocks that may affect project timelines.
• Project Management: Skills to manage project timelines and milestones efficiently.
• Risk Management: Ability to identify potential risks to project delivery and escalate as necessary.
• Clear Communication Skills: Excellent verbal and written communication skills to interact with customers and internal teams effectively.
• Attentiveness: Being attentive to customer needs and concerns to provide appropriate support.
• Empathy: Ability to understand and empathize with customers’ situations and concerns.
• Collection: Experience in following up with customers regarding payment queries and ensuring timely collections.
• Prior experience in relation ship management roles is preferred