H&M Hiring for Key Account Manager-Marketplace at South Malviya Nagar, Delhi Full Time

Saket Sports Complex Rd, Ashok Vihar, Saket, New Delhi, Delhi 110017, India

Full-time

Department: H&M

Company Description

H&M is on a journey to becoming the leading destination for style, creativity and culture. We want to enable, empower and engage teams while building on our passion for being the truly customer-centric company we are. On this journey we want to encourage our teams to learn and grow meaningfully, unleashing their full potential – fulfilling our Employee Value Proposition (EVP), we are a place of possibilities and where you can Be Yourself & More

Job Description

Marketplace profitability and customer growth

• Set, optimize, and secure strong activity plans for the brand on external marketplace. Gain familiarity with the commercial agenda of our partners, and maximize selling peaks through accurate forecasting and inventory planning.
• Build and maintain brand health on the platform in terms of catalogue, content, callouts, assortment and offer.
• Own sales analyses, reporting ROI and develop sales and customer insights through consistent follow-ups with marketplace partners
• Collaborate with marketplace partners and local marketing team to set and deliver on marketing budgets, and optimize both paid and owned channels to drive traffic, customer growth, and revenue
• Develop growth strategies that capitalize on current and emerging business opportunities across assortment, promotions, marketing.

Marketplace branding experience

• Act as a brand ambassador and build the H&M brand in the marketplace digital environment.
• Develop and execute promotional events to drive strong customer awareness and conversion
• Drive and promote a consistent, brand-appropriate presence across all high engagement visibility areas on marketplace.

People & Team

• Secure strong collaboration between external partners and develop strong internal relationships across functional areas such as merchandising, visuals, business tech, marketing and logistics and meet revenue goals.
• Lift and share best practices and learnings between hm.com and external selling channels.

Qualifications

Education

• 5+ years of professional experience working within e-commerce or retail industry working for digital business
• Marketing, communication or business degree/relevant qualifications and basic understanding of digital marketing • Have a passion for fashion content and love to build a brand in a digital environment

Skills

You have strong analytical skills and ability to link customer insight knowledge into commercial actions. You have great understanding of retail and synergies between channels.

• Solid leadership and project management experience within e-commerce
• Sales driven, customer-centric, creative and problem solving
• Highly effective communication, presentation and interpersonal skills
• Proven ability to achieve results working both strategically and operationally
• Strong analytical skills and ability to translate customer and sales insights into short and long-term commercial actions.