H&M Hiring for Business Expert: Digital Platforms at Bengaluru, Karnataka Full Time

Full Job DescriptionHub 1, Mezzanine Floor, South West Quadrant| Karle SEZ, Karle Town Centre, Bangalore, Karnataka, India
Full-time
Department: H&M Group

Company Description

As one of the world’s largest fashion companies with more than 171,000 employees worldwide, H&M is an exciting and dynamic place to pursue a career within the fashion industry. H&M group comprises of nine independent brands: H&M, COS, Weekday, Monki, H&M Home, & Other Stories, ARKET and Afound. We have over 5,000 stores across more than 73 markets worldwide.

Our values reflect the heart and soul of H&M. They define what it takes to work here and how we do things. When we interact with colleagues and customers around the world, our values help us develop and grow. We want to be at the forefront of both fashion and sustainability.

Our employees play a key role and can contribute to more sustainable fashion, today and in the future.

The H&M group is on an exciting journey to meet and exceed our customers’ expectations today, tomorrow and in the future. During 2020, we will continue our agile transformation to further advance our ability to continuously surprise and delight our customers and accelerate our business – by releasing the power of people, data and technology. With focus on the customer and our strong values, we explore new ways to innovate and develop products that make a meaningful and sustainable impact all over the world, and we want you to take a leading role in the transformation.

We explore new ways of working, have a customer-focused mindset, embrace our strong values and release the power of our people to innovate and develop products that make a meaningful impact to customers all over the world.

Join our journey and discover your potential!

Job Description

Do you want to empower the Business Tech organization to drive an efficient and sustainable site management? Is Managing stakeholder needs one of your key strengths? Are you customer centric? Are you strategic and at the same time execution driven?

About H&M Business Tech:
Business Tech is a new modern agile product organization within H&M group. We are a team of small and cross-competent teams each owning a product end-to-end with a mission to meet and exceed our customers’ expectations. To cater the individual needs and desires of our millions of customers, Business Tech will deliver technological solutions for the entire value chain for all our brands.

Product Team:
You will be part of the Online Operations product team. The team ensures our customer experience through a fast and stable digital experience. By being a person with e-commerce/commercial experience and an interest in technology you will find this position exciting. A person who fits in this role is self-driven, customer centric and analytical.

In this product team we enable the H&M brands e-commerce to allow the best customer offer across time zones with team members located around the world. We support H&M e-commerce as well as Business tech and other functions with the global perspective on prioritization of issues/actions in daily operations to secure the customer experience.

What does a Business Expert do?

As a Business Expert in Business Tech, you will be in the center of the action where product meets business, and you can identify what makes the difference and you are eager to create action and progress. You will be working closely with Product Owners, operations and development teams as well as stakeholders from other business areas, helping to make sure that the product development is in line with the business need. Working with a focus on value creation, growth and serving customers with full ownership, delivering exceptional customer and business results.

Moreover, you will:
Together with the product team, define strategic vision, create product roadmap based on deep understanding of product development as a service and site management.
Have a tight collaboration with stakeholders in different parts of the organization, to make sure that tech enables us to work customer centric in our daily operations.
Support the product team in developing a strong understanding of the product and define appropriate business, product and quality metrics and key success indicators.
Continuous quality improvement culture established in the team.

Qualifications

You and your product team will identify plenty of potentials and improvement areas. Hence, to make a difference for our product teams you need to be able to transform this into tangible actions in a keep it simple way.

7-10 years of prior experience from e-commerce/retail side.
Experience working in an international environment.
Knowledge in digital solutions, web analytics tools and practices
Experience of informal leadership and build trust and relationships at all levels.
Experience in presentation and communication with a broad audience.
You are strategic, analytical, and fast in understanding and execution.
You are a problem solver, willing to get hands-on solving any problems needed to make the team move forward.

Additional Information

This is a fulltime position with placement in Bangalore (India Hub). You will report to Competence Lead for Customer Commerce Delivery Area, Customer Domain at Business Tech.

Required Skills

Just like everyone within the H&M group, we believe you are a social, open, communicative, sales-minded, and ambitious team player full of drive and optimism.

And your skills include:
Must be a self-starter and proactive individual
Team player, open-minded and solution-driven
Constant improvement – Dare to fail and learn from failures
A true team player – we are few in the team and must be open to contribute on task sometimes outside of expertise area
Straight forward and interpleural spirit
Be a champion of DevOps mindset and principles, which emphasize automation and end-to-end ownership of solutions
Using software engineering, modern technology and a great service mind to deliver stabile, secure and compliant solutions with a cost-conscious approach
Translate product strategy and requirement into suitable, maintainable, scalable and secure solutions
Test automation capabilities, including developing test scripts, executing them as well as driving test automation strategy
DevOps functionalities such as Machine Learning and Automation
Experience in creating architectural designs and flows
Capability to take ownership on activities, support our customers development, required mix of skills, competence and experience to meet business needs