The opportunity:
HR Shared Services is a Global and Regional support team that acts as a central point for employees and managers on HR matters related to Human Resources transactions and administration, employment changes, benefit and savings administration, Human Resources policies, practices and procedures
You are great at:
This position works as an integral part of the HR Shared Services Team providing first line HR support to all departments within HR, employees and managers. This role represents HR Shared Services on various HR projects, basic analytics reporting requirement, aligned to the corporate goals outlined each fiscal year. Additionally, this role provides highly developed skills and abilities to support the regional HR Shared Services team at a leadership level.
Designing and implementing dashboards that present data in a meaningful and actionable framework for leadership team
Performing data analysis and generate insights to support the HR workforce analytics needs of the business, to drive more informed business decisions
Amalgamating employee data from multiple systems to identify organization trends related to attracting, developing, engaging and retaining talent
Will act as the primary contact from an HRSS perspective on any HR flagship projects including M&A or any other similar key project
Investigate employment issues, identify risks, make recommendations for resolution and escalate as required to the manager, HR Business Partner, other HR etc. for final decision.
Monitor & handle employee requests through ITSM system, email, drop ins and HR calls throughout the day professionally and promptly and escalate to appropriate HR representative as needed.
Maintain confidentiality and ensure security of personal and company data are in accordance with legislative guidelines, company policies and procedures.
Adhere to Corporate Approvals and Authorities Policy (Approvals Matrix), all applicable labor laws and regulations, vendor contracts and company policies.
Solicit regular feedback and proactively recommend and implement solutions to ensure process and service levels are in line with standard operating procedures/service level expectations.
What it takes:
Excellent interpersonal skills, with ability to work with different layers within the organization
Excellent organizational skills and the ability to follow incidents to their conclusion
Strive in a work environment with a moderate level of direction
Ability to react to high pressure, changing environments
Have the coping skills necessary to work through stressful situations
Strong problem solving and analytical skills
Should be able to work in rotational shifts and flexible to meet business working hours