HireBloc Ventures Pvt Ltd Looking for Customer Success Manager – Fashion Industry at Gurugram, Haryana, India Full Time

The role of a Customer Success Manager in the fashion industry is pivotal in driving customer satisfaction and retention. The individual will play a crucial part in nurturing client relationships, understanding their needs, and ensuring that the company delivers on its promises. The Customer Success Manager will act as a liaison between the organization and its fashion industry clients, advocating for their needs and ultimately contributing to business growth and success.

Key Responsibilities

• Develop and maintain strong relationships with fashion industry clients
• Understand client goals and effectively communicate how the company can support them
• Drive customer satisfaction and ensure successful adoption of products or services
• Monitor client accounts to identify potential issues and proactively address them
• Collaborate with internal teams to ensure timely and successful delivery of solutions to clients
• Identify opportunities for upselling or cross-selling based on client needs
• Conduct regular check-ins and business reviews with clients to assess satisfaction and identify areas for improvement
• Be the primary point of contact for any post-sales activities and issue resolution for fashion industry clients
• Provide insights and feedback to internal teams based on client interactions
• Measure and on key customer success metrics
• Stay informed about trends and developments in the fashion industry to better support clients
• Contribute to the development and improvement of customer success processes and methodologies
• Lead and coordinate customer training and onboarding activities
• Act as a customer advocate within the organization

Required Qualifications

• Bachelor’s degree in Business, Marketing, Fashion, or related field
• Proven experience in a customer-facing role within the fashion industry
• Demonstrated success in client relationship management and customer retention
• Excellent communication and presentation skills
• Strong problem-solving and decision-making abilities
• Ability to work collaboratively in a team environment
• Understanding of sales and account management principles
• Proficiency in using CRM and customer service software
• Analytical mindset with the ability to interpret data and derive insights
• Passion for the fashion industry and staying updated with its trends and dynamics
• Proactive and results-oriented approach to customer success
• Ability to travel for client meetings and events as necessary
• Certifications in customer success or account management are a plus
• Proven track record of meeting and exceeding customer success targets
• Ability to multitask and prioritize effectively in a fast-paced environment

Skills: fashion industry knowledge,proactive approach,multitasking,decision-making,client relationship management,communication skills,customer service software,communication,results-oriented,analytical mindset,account management,customer service,problem-solving,organization,crm,prioritization,customer,client accounts,customer satisfaction,sales,data interpretation,presentation,customer retention