HILTI Hiring for Customer Service Representative at Gurgaon, Haryana Full Time

Full Job DescriptionAs a Customer Service Representative, you will act as a liaison, provide product/services information and resolve
any emerging problems that our clients might face with accuracy and efficiency.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000 people in more than 120 countries, we’re a great place for you to show us your worth as you learn, grow and carve-out your career.

What does the role involve?

1. Support sales team in creating quotations, order entry and support general inquiry
2. Understand the basic customer service deliverables like service Level, ASA, AHT, schedule adherence
3. Understand appropriate situation handling of specialized customer needs based on geography & requirement
4. Responsible for sustaining and continuing knowledge of existing and new products and applications
5. Handle transactions involving customers terms and conditions in accordance with Hilti’s legal guidelines and any applicable regulatory standards
6. Utilize situation selling skills to convert prospects into buying customers to support Hilti’s growth strategy
7. Responsible for receiving and processing inbound calls, faxes, emails, chat function, repair and technical inquiries from both customers and field sales personnel
8. Provide quality service with 70-80 customer contacts/day

We are proud to be consistently ranked among the world’s best places to work including the Sunday Times 100 Best Companies to Work For (2017) The World’s Best Multinational Workplaces (2017) and 7th place in the Best Multinational Workplaces category in Europe (2017). These awards are a testament to our investment in our people and culture. Our customers are at the heart of everything we do. That’s why we run our own direct sales teams, with over two-thirds of our Hilti team members working directly with our customers every day. That’s 230,000 interactions worldwide happening online, on the phone, and onsite
What do we offer?

Your responsibilities will be great and, with them, we’ll give you the freedom and autonomy to do whatever it takes to deliver outstanding results.
We’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
We have a very thorough people review process which enables your career progression as soon as you’re ready for the next challenge.

Why should you apply?

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you’ve never worked in construction, that’s fine with us. Success at Hilti is down to teamwork, ability and competitive drive, no matter what your background.

What you need is:
Any Graduate / Post Graduate with 0-3 years of experience of Backend Operations profile in Customer Service.
Ability to multi-task, prioritize and manage time effectively
Strong communication and active listening
Native resident of Gurgaon/Delhi
Familiarity with SAP systems would be an added advantage

If you are looking to build your career with a dynamic global organization, we look forward to receiving your application.
For more details on Hilti India’s wide range of Products & services visit www.hilti.in