HighRadius Hiring for Manager – Infrastructure Operations at Hyderabad, Telangana Full Time

Full Job DescriptionManage the day-to-day operations of the team, ensuring the team is staffed and SLA commitments are met. Define, develop and Implement playbooks for operational deliverables. Automate wherever possible to the last mile.

Drive Personnel management ensuring the engineers have what they need to provide best-in-class support

Participate in the hiring process to hire and build/grow the team of database engineers as needed

Propose, drive and implement initiatives within the support organization to maximize the customer support experience

Managing the engineers in the team effectively to keep the focus on the customers as well as develop their career

Handle escalations and guide engineers to the proper teams by diving deep into the problem

Drive effective business and technical discussions within the internal support & engineering teams to drive better alignment on expectations & deliverables

Focus on continuous improvement activities to optimize the operational delivery at all levels through metrics-based measurement, and optimization of activities/processes wherever possible.

Requirements –

Bachelors/Masters degree in IT/Computer Science/Any Engineering Domain

10+ years of experience in Database administration delivering production support to international customers, out of which at least 3+ years as a manager delivering 7/24/365 operations support

Strong proficiency in Planning, administration of MySQL databases on cloud (AWS/Azure) and on-premise

Analyze, leverage data & metrics, both quantitative and qualitative to take decisions

Experience with DB task automation. Ability to program in Bash shell scripts, PERL, Python, and SQL. Understanding of Ansible, Terraform is a plus.

Good experience in hiring candidates, mentoring and developing employees in their careers.

Experience in handling large volumes of data in a clustered environment.

Experience in handling a high volume of transactions from applications

About Us:
HighRadius is a leading Software-as-a-Service (SaaS) company in the Accounts Receivables space. The HighRadius Integrated Receivables platform optimizes cash flow through the automation of receivables and payments process across cash application, credit, collections, deductions, electronic billing and payment processing.

We at HighRadius firmly believe that a product is only as good as the people behind it. Whether it’s product development, customer support, sales or operations, all our employees see the direct impact of their work. As one of the fastest growing FinTech software companies and a leader in the Fortune 1000 space, HighRadius focuses on hiring talented and motivated people from diverse backgrounds.

If you want to channel your ambition and drive for success, you belong with HighRadius! Check out our company’s website to learn more about our fun culture, great benefits, read customer and employee testimonials, and more!