Hewlett Packard Enterprise Hiring for TSC – Premier OS Compute (Open) at Bengaluru, Karnataka Full Time

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

HPE Pointnext is the innovative IT services organization—part of Hewlett Packard Enterprise—built to make Hybrid IT simple and power the Intelligent Edge. As an agile technology partner, we help our customers modernize their legacy infrastructure with the flexibility of the cloud, and maximize the value of their connected devices. We make their mission our mission: To drive rapid transformation across an enterprise on a customer’s terms.

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Job Description/ Function:
Provide troubleshooting & support to HP customers & engineers in the Industry Standard related areas.

Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers.

Provide leadership in technical problem management and resolution to issues by working closely with the end customers and HP remote and field support staff.

Participate in after-hours remote support rosters.

Identify and contribute to projects to improve product support, customer satisfaction and team efficiency.

Be aware of and contribute to the improvement of team performance as measured in the team Business Fundamentals Tables (BFT).

Technical writing skills will be required to publish issue resolution documents

Communicate effectively with technical and non-technical stakeholders and have the ability to drive the conversation/discussion

Ability to isolate and solve complex technical/business problems and be able to interact with people (customer and internal HP) at all levels and geographies. (own team, members of SC and Product Divisions)

Possess a strong customer focus with the ability to control elevations; balancing the needs of the customer, the HP account team and the ISS division.

Firmware updates and Recommendations for HP Blade System environments, the firmware analysis includes the enclosure and all its components, including server and storage blades, power and cooling components, networking, interconnects, and virtual connect.

Basic functional knowledge on Windows, Linux, VMware, UNIX

Technical Skills

Business Skills

Broad technical knowledge on ISS solutions, ISS and accessories

Technical knowledge and experience on server management software tools

Knowledge of remote deployment programs and monitoring processes and concepts.

Strong 2nd Line skills on Proliant servers, typically employed in many SAN implementations.

Technical knowledge of network switches

Windows Server Operating Systems and their integration with Fiber channel HBA, also Windows

Server Clustering in SAN and switched SCSI environments.

Connecting Blade Servers into SAN infrastructures.

Demonstrate strong written and verbal communication skills

Demonstrate business judgment, decision making skills, negotiating skills, time-resource management, complex problem solving, in-depth product knowledge, creativity, teamwork, knowledge of quality processes, political astuteness and sensitivity in dealing with diverse cultures and ability to learn quickly.

Experience in interacting/Supporting Level 1 Support teams and customers

Must be a team player and show ability and willingness to motivate and support other engineers

Must have a ‘Service and Support’ mind-set

Essential Skills

Customer handling skills

Industry Standard Servers (Proliant, Blades & SL)

Broad technical knowledge on Windows, Linux.

Knowledge of attached and networked storage hardware and concepts

Demonstrate an in depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products.

Affinity with hardware related support processes

Ability to work in a 24×7 Environment

Demonstrates high level of technical & account management communication skills and expertise in communicating with customers & internal organization.

Adds Customer Expectation management as part of the Escalation process and be able to isolate obscure problems of unknown origin.

Manages the solution process with high management attention in a complex environment.

Takes responsibility for delivery processes such as end-to-end problem ownership solutions.

Leads high level cross organizational customer orientated projects

Eligibility:
Educational Qualification – Bachelor/Masters in technical field or equivalent experience.

3+ years of experience in service and support on Industry Standard Servers (HPE, Dell, IBM) with Non-MS OS, storage and networking experience

Excellent Communication skills

Good Presentation Skills

Basic knowledge on protocols (SNMP, WBEM, RIBCL, WSMAN etc.)

Server/Storage/Networking concepts

Knowledge on Proliant and Blade/Apollo Servers, Synergy, BCS products

Basic functional knowledge on Windows, HPUX, UNIX, Linux, VMware

Flexible to work in Shifts

Knowledge on Remote Support tools/applications like One View remote support, InfoSight, iLO Amplifier pack would be added advantage.

Hewlett Packard Enterprise Values:
Partner. Innovate. Act.

We live by three core values that drive our business.

Simplified, we are good partners, great innovators and we make things happen.

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at www.hpe.com/careers

You can also find us on:
https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

1096146

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office