Full Job Description
Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.
Are you looking for a unique, truly innovative role? What if it could be with one of the most impactful IT companies in the world? Then we have the right opportunity—we are looking for a Software Engineer to join us! In this amazing role, you will be responsible for design, development, troubleshooting and debugging of data engineering products for HCI, Software Defined Storage analytics products of HPE. This is an amazing opportunity to be part of our R&D team and work in areas of storage, filesystem, hyper converged solutions and analytics. You will evaluate, design, and define coding, programming, and integration activities based on objectives and established project guidelines, collaborating with product management to understand and finalize requirements. If you have a track record in and a passion for software engineering, want to be part of a business that is growing—with great opportunities, and are ready for your next role, then please apply today!
Role
Storage L1 Tech Engineer
Must Have
Storage & SAN fundamentals
Fiber channel and ISCSI technology
HP Storage Product – Online & Nearline
At least one Operating system
Experience Required:
2-4 Years hands on experience in Service & Support on Backup/Nearline products, mainly HP enterprise level libraries, Physical Tape Libraries, Virtual libraries, Disk to Disk Backup systems, OS, Backup Software, MSL, ESL, ESL-E, VLS, D2D Gen2, B6200 etc.
Working through complex problems which may involve Switch, SAN or Library components and require a holistic troubleshooting approach.
1-2 years of Field support experience preferred.
Experience with SAN and Switched SCSI environments, Should have exposure to basic Storage concepts like RAID, SAN, NAS.
Experience in supporting at least 2 OS in a clustered SAN centric environment.
Experience on using HPs L&TT Tools for diagnosing, Firmware upgrades, Testing of Tape Libraries, and Library management tools like CV-TL, CV-VLS
Experience in supporting tape drive technologies including DLT, SDLT, LTO1 to LTO5
General knowledge of SAN Infrastructure, Blade environment, Virtual Connect, ProLiant Servers, SAN concepts, connectivity of Nearline products & solutions in SAN, Ethernet & Direct attached environment, SAN associated products including Secure Path, Business Copy, Persistent Storage Manager, Virtual Replicator.
General knowledge of networking concepts and iSCSI protocol.
Knowledge & understanding of Storage arrays – EVA, MSA, NAS, XP Storage.
Responsibilities
Provide Remote Storage Hardware & Software support to MC Customers, Field CE’s, Escalation Engineers, Reseller/VAR as well as L1 Engineers, Diagnose and solve the Incidents/Issues via phone and email.
Candidate should perform the Problem resolution, Interface with Onsite Engineers, Account Support Managers, Escalation and Elevation management
Understanding criticality of issue and business impact by demonstrating mission critical mindset & work to identify the cause of the issue in the shortest/quickest path.
Provide immediate technical response and expertise in restoration of customer High availability environments.
Applying systematic problem solving techniques, high quality call documentation, and superior can-do attitude.
Develop and document clear action plans to resolve issues even where information may be limited.
Be fully aware of the business impact of ongoing issues and thus keep customers/account team updated of all action plans and developments during the resolution process.
Delivers timely solutions to customer issues and meets the defined SLAs for response and resolution time and other Performance metrics are met /exceeded.
Collaboration with other cross functional groups – i.e. L2, L3 , Labs , Call Management, Resource control to ensure timely resolution of issues
Participate / prepare Post Incident Reviews with ASM/Account Team as required.
Aptitude towards problem solving and Trouble shooting skills on Tape Libraries, Library Management software, SAN connectivity, backup software etc., including log analysis
Education and Experience
B.E/B.Tech or Master’s Degree in Technical Discipline
Experience of 1-3 years
Possession of professional certification mandatory: A+, Server+
Possession of professional certification within a technical field e.g: MCSE, CCNA etc. will be preferred
Provided or led in technical support of an IT environment preferably with experience in supporting servers/networking.
What we can offer you
Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world´s most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.
If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers. (Benefits)
Join us and make your mark!
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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
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This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office