Full Job DescriptionHewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.
Our new innovative IT services organization is HPE PointNext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.
Role
Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.
Responsibilities:
This is a field Engineer role and requires travelling to customer sites on daily basis
The Job role requires the engineer to possess required technical expertise in installation of IT H/W and troubleshooting problems reported by customer on Servers, Storage and Network H/W including Operating systems HPUX, Linux, Windows etc.,.
The job requires travelling to multiple customer locations where servers/storage/networking equipment are installed on a daily basis.
Should be able to correctly identify failed equipment and restore to operational condition through repair/replacement as per SLA .
Should be able to execute action plans suggested by Remote Technical Support team so that systems/equipment is restored to operational.
Should be able to connect to the device through console cables, collect logs and share them back to global solution center for analysis.
Should be able to do initial/advanced troubleshooting with the available symptoms and logs.
Should be able to communicate (in English) with the technical teams in Remote Technical Support centers effectively and collaborate with them to resolve the hardware/software issues in the equipment.
Should be willing to work in a roster environment and should be ready to work during non-standard hours when in roster.
Should document and take sign-off for all activity performed at customer premises.
Should participate in team meetings, different programs and work towards goals set by the management.
Education and Experience Required:
Bachelor’s degree (technical field) with 4-6 years working experience in related fields
Industry Certifications in RHEL/Windows/VMware desirable
If you are…
Good at partnering, innovating, and making things happen. You are aligned to our core values.
Able to build relationships with C-level executives in client organizations
A skilled leader who coaches, encourages team-building and works on conflict resolution with strong decision making.
Excellent in verbal and written communication and presentation
Join us and make your mark!
We offer:
A competitive salary and extensive social benefits
Diverse and dynamic work environment
Work-life balance and support for career development
An amazing life inside the element! Want to know more about it?
Then let’s stay connected!
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This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office