Hempel Hiring for Customer Support Officer Job at India Full Time

Are you passionate about customers and how to improve their experience? if your answer is yes, this will be the ideal opportunity for you. Hempel globally has been going through an exciting journey to transform our business to be the best in the coating industry. As part of the journey, we are looking to transform the way we support our customers and our sales team to enable sustainable growth to the South & East Asia region.

Here’s some of the other things you can look forward to

This role reports to Customer Care Manager;

• Provide excellent customer care experience by serving as a point of contact between customers and internal stakeholders i.e. Sales, Supply Chain, Finance and Technical Services from sales order processing to order fulfilment
• Process and manage all types of purchase orders and enquiries professionally
• Working in accordance with and adopt best practice ERP processes
• Strong compliance focus in all financial transactions
• Adopt best practices for post sales documentation
• Work closely with Customer Compliant Lead to ensure competent and timely response on customer claims
• Ensure customer centric approach to accommodate with different customer needs
• Scope of Work: Marine Business, Singapore
• Work Timing: 7:30am to 5:00pm

What are we looking for?

Experience:

• Min. 2-3 years
• System /process-oriented manufacturing industry
• Relevant Experience in customer operations
• Prior work exp in matrix organisation is preferred
• Experience in paint industry is an advantage

Job Related Skills:

• Effective Communication skills
• Email and Phone Skills
• Experience in Order to Cash Processes
• Systems and technology savvy, able to understand and execute upgrades / changes quickly
• Competency in MS Excel
• Accounts and payments knowledge
• Key/global account management handling
• ERPs – AX, MS 365, CRM etc.

Application and further information

To apply for this position, please submit your application letter with a CV in English via our recruitment system by clicking the link ‘Apply for position’ at the top-right corner.

You may also like to visit our LinkedIn life page or hempel.com/career for more information about working at Hempel!