Helius Technologies Hiring for IT Support Specialist Job at India Full Time

IT Support Specialists provide first-line support to our users to ensure issues are routed, responded to and resolved in a timely manner. Working primarily onsite in a mostly Mac OS environment, they deploy Mac and Windows systems, troubleshoot mobile devices, assist with meeting/town hall setups and occasionally assist with office/vendor logistics.

The ideal candidate is a bright, motivated individual who would like to grow their IT skill set in a fast paced, collaborative environment. You are a communicator by nature and have worked in a service & support organization and understand the user experience comes first. You are capable of enforcing policies with a friendly demeanor and are comfortable relaying emerging issues to a global team.

Abilities we’d like to see:

• Provision and deploy Mac systems for end users

• Perform research and collaboration with other IT staff to resolve issues

• Troubleshoot and resolve software issues (Adobe Suite, G-Suite, MS Office etc.)

• Occasionally assist with Windows based issues

• Basic smartphone support (iOS, Android)

• Provide remote support using various tools (Team Viewer, ARD, Casper Remote)

• Manage users, groups and email lists via Windows Active Directory

• Resolve end user network issues (File shares, DNS, VPN. printers, etc)

• Willingness to oversee and manage IT inventory

• Conduct weekly IT new hire orientations

• Occasional after-hours and travel availability

Requirements/Qualifications:

• 2+ years of relevant work experience in a technical and/or customer service capacity

• A technical acumen with a desire to learn new things

• Experience with Mac OS X and underlying applications

• Familiarity with directory services (Active Directory, LDAP)

• Familiarity with the JAMF suite a plus

• Ability to independently coordinate and prioritize tasks in a fast paced environment

• Strong written and verbal communication skills

• Independant time management

• Strong documentation skills