Heaven Holistic Wellness Looking for Centre Manager – Spa at Goa, Goa Full Time

We are looking for skilled & dedicated candidates, who have experience working with spas of leading hotels is preferable.

Responsibilities and Duties :

• Revenue Generation
• Manage day-to-day spa operations.
• Coordinate with guests & invite in Spa.
• Motivate the team for top performance.
• Ability to work under pressure, sales oriented.
• Selling packages & memberships and generating maximized spa revenue.
• Plan sales and marketing activity for revenue improvement.
• Upselling Services and explaining the benefits of the treatments.
• Responsible for quality and hygiene Standard.
• Scheduling appointments, getting customer feedback & ensuring professional and good services.
• Initiating bulk sales with corporate, Mice, and Wedding Guests around.
• Maintaining relationships with customers.
• Adherence to SOP.
• Manage spa front desk operation which includes staff scheduling, training, inventory etc.
• Resolve all guest/member complaints, to ensure guest satisfaction.
• Provide information and assistance to all staff and guests.
• Perform openings and or closing procedures as necessary.
• Lead the estheticians in all issues relating to guest satisfaction, safety, sanitation, and spa profit maximization.
• Conduct employee evaluations and timely feedback by maintaining open communication with team members.
• Assist with administration duties such as attendance, scheduling, forecasting, stock taking, and orders.
• Assist with marketing and publicity opportunities.
• Maintain effective relations with all departments at the hotel.
• Ensure all certificates/licenses/equipment are current and maintained.
• Manage training and delivery of team members.
• Maintain industry knowledge and understanding.
• Comply with all standard operating procedures and policies of Heaven Holistic Spa
• Perform all other related duties assigned by the Management.
• Ensure Guest, team and personal health and safety are maintained at all times, ing any concerns in a timely manner.

Key Performance Indicators:

• Revenue: 50%
• Customer service & Retention: 30%
• Adherence to Sop: 20%

*Preferred Female Candidate

Job Types: Permanent, Full-time

Salary: ₹25,000.00 – ₹30,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Commission pay
• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Goa, Goa: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Spa Manager: 2 years (Required)

Speak with the employer
+91 9356668135
Expected Start Date: 10/10/2023