Healthcare at Home Pvt Ltd Hiring for Patient care counsellor Job at Bangalore Full Time

Patient enrollment via Face to Face / tele counselling / Home-counselling in coordination with PAP Center / Must know local language

• Explaining the patients about the features of PAP and process of enrollment
• Support patients with the documentation process (wherever applicable)
• Coordinating with PAP center for patient’s enrollment
• Address the availability of the medicine through the approved nearby stockiest by providing details of stockist
• Scheduling home visits to patient’s home as per the approved process flow wherever applicable
• Supporting patients and call centers to resolve any queries related to prescriptions, invoices, enrollment form or any other documents or verification process
• Supporting and coordinating Diagnostics tests as a part of PAP offering to patients as per approved process flow
• Adverse Event Reporting as per process of YRR and record keeping according to Pfizer specification
• Assistance Medicine Coordination (Dispatch | Delivery)

* Post Enrollment and assessment of eligibility unique membership id is generated* Patient to be educated to share valid Prescription and Invoice to avail assistance basis the PAP type* In Case, if further details are required with regards to Indication, PAP Team and or Care Counselor to request patient or Patient’s Caregiver over recorded call and / or email to share additional supporting document / prescription from HCP that enables patient to avail assistance* Patient to be reminded 7-10 days of assistance medicine due, to share the required invoices and prescription (Refer Valid Prescription Guidelines in Annexure)

Salary : Fixed plus TA (Rs.200/- daily)

Must join immediately.

Anyone who has patient counselling or patient support experience can apply for this job.

Don’t apply if you don’t have patient support experience.

Job Type: Full-time

Pay: ₹24,000.00 – ₹28,000.00 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• total work: 2 years (Preferred)