About Healofy:
– Healofy is India’s Largest Women Social Network which connects millions of women across different stages of life, from getting married to becoming a mother, and beyond.
– The regional-language and community-focused app empowers married Indian women by enabling them to consume relatable information, create content, and showcase their talents and skills. This peer-to-peer platform also enables women to connect and influence each other based on similar language, location, life-stage, as well as interests such as fashion, food, fitness, lifestyle, learning different skillsets, and earning from home. Catering to Indian women across Tier 2, 3 & 4 cities through content in their native language, Healofy offers content on various topics of women’s interests in English, Hindi, Marathi, Gujarati, Bengali, Tamil, Telugu, Kannada and Malayalam.
– Clocking over 4 million app downloads, Healofy has successfully created a strong community of over 600,000 Daily Active Users (DAUs), exhibiting industry-leading engagement and retention numbers. The platform also sees 1.5 million+ monthly website visits.
– Healofy has raised $9.5 million in funding from Omidyar Network India, a leading investment firm focused on the social impact that has backed several content-led models like Dailyhunt, Pratilipi, Vedantu, and 1MG; the BabyTree Group (China’s Largest Parenting Platform, and an iPod unicorn); BAce Capital – a fund anchored by Alibaba’s Ant Financial Services Group; and most recently, an undisclosed sum from Hiro Mashita-led Japanese investment firm, M&S Partners.
About the Role:
– We are looking for a customer experience executive to support the Customer Experience Team at Healofy.
Responsibilities:
– Building world-class experience for users at all touchpoints at all stages fo journey
– Identifying customer cohorts and mapping customer journeys to identify the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions, and engagements – from purchase to unboxing(packaging, messaging, etc.) and product return to customer support.
– Track Customer Experience across different channels and touchpoints
– Analyzing customer feedback on product ranges and new releases, as well as preparing reports
– Performing product tests, evaluating after-sales and support services, and facilitating improvements
Basic Qualifications:
– Bachelors Degree in a relevant stream
– Attention to detail and keen eye to customer’s voice
– Strong communication with a customer-centric approach
– Knowledge of online customer engagement platforms and channels
– Ability to work with multiple stakeholders and coordinate accordingly
– Data handling with Excel and SQL/Metabase,
– Should have know-how about CRM tools (Freshdesk, etc)
– Can speak/write & understand Kannada, English, Malayam, Tamil will be preferred.
* 6 Day working | WORK FROM OFFICE
* Need to be flexible to extend working hours (If needed)
* Immediate joining is required.
* LOCATION: Bangalore
* Walk-In-Interview (FACE TO FACE)
* Timings MONDAY and THURSDAY Between 11 am to 5 pm (13 Th September Onwards)
Read our story in the media:
https://inc42.com/flash-feed/healofy-fbstart-2/
https://inc42.com/buzz/parenting-social-network-startup-healofy-raises-1-mn-seed-funding-omidyar-network/
https://inc42.com/buzz/women-centric-app-healofy-readies-for-expansion-with-8-mn-funding/
https://www.indianweb2.com/2019/09/26/healofy-awarded-indias-greatest-brand-2018-2019-healthcare-industry/
https://www.adgully.com/healofy-india-s-largest-and-faster-growing-women-s-social-network-goes-vernacular-88788.html
https://www.business-standard.com/article/companies/japan-s-m-s-partners-invests-unrevealed-sum-in-women-social-network-healofy-119102201171_1.html
Job Types: Full-time, Walk-In
Salary: Up to ₹18,500.00 per month
Schedule:
Work Remotely: