HDFC Life Hiring For Associate Manager Customer Connect (HNI Desk) at Kolkata, West Bengal Full Time

• Resolving customer queries and service requests received through email and call center
• Ensure service interactions are dealt with promptly including service recovery
• Coordinate with internal teams to ensure the requests are closed in a timely manner
• Deliver best in class customer experience in the service interactions leading to improved VOC
• Identify gaps in existing processes and work with various project teams to drive improvements
• Ensure SLA’s, TAT’s, Productivity and Quality metrics are met as per defined targets
• Monitor quality of the transactions , inbound and outbound interactions
• Improve connect with customers through engagement activity

Candidate Requirement
Any graduate
2.5+ years of relevant experience in BFSI or Insurance