Job Responsibilty
Review of all mandatory reports at branch Checking of Account opening forms at branch Monitoring of late sitting and Batch closure as per banks time lines.
Monitoring LTR & Welcome calling Review Report in place on daily basis Effective migration of portfolio customers from physical mode to Digital Platform.
Ensure all legal and regulatory letters responded on time.
Surprise verification of all operational area To ensure migration of physical transactions both financial and non financial to digital To ensure that all process lapses and critical lapses observed in previous audit are adhered and no repeat comments Follow up with customers for compliance of Regulatory requirements o Form 60/61 o FATCA / CRS o Re-Kyc documents.
Branch Efficiency Monitoring Hygiene parameters for the branch SA/CAActivation SA/CA Depletion AOF FTNR FTNR of Customer instructions Demat FTNR Credit Card Activation Demat Activation Ensure Improvement in Band 1and 2 customers Updation of UAS Alerts under BOM .
Digitization To ensure migration of physical transactions both financial and non-financial to digital DAP Migration of Leads Marketing Activities Ensure that the branch have banners, collaterals, pamphlets as per the merchandising manual Ensure that 5-S norms are adhered to for all workstation including self Branch Administration including housekeeping, upkeep, etc.
Skills
Sales and Influencing Skills
Banking Product & Process Knowledge
NRI Product and Regulatory Knowledge
Planning and Organizing Skills
Communication
Knowledge of Competition & Current trends in financial Industry.