HDFC Bank Hiring for Biz Analyst-Smartbuy Pyzp &Other; Promos Job at Chennai Full Time

Job Description

• A) Promo Management 1) Ensure that the Promo requirements are reviewed and allocated optimally to members of the team.

• 2) Pitch in / provide support in closing vintage campaign projects or projects having roadblocks.

• 3) Ensure stakeholders are updated on the status promos handled and feasibility is confirmed without any undue delay.

• 4) Review the promos raised for approvals and ensure all checks and controls are established before approvals.

• B) Effectively lead and manage a highly skilled/specialized knowledge team to handle important projects.

• 1) Closely monitor the allocated team performance thru project tracker and ensure progress and 100 % closure of processes within the agreed timelines.

• 2) Ensure that each member of the team are quickly brought up the learning curve to handle with equal efficiency.

• 3) Handling second level interactions and escalations to enable process closure.

• 4) Ensure smooth functioning of already live promos and handle exceptions raised.

• C) Health Check 1) To run Health Checks on promos made live basis their qualification frequency and ensure the hygiene of the promos / campaigns are maintained at all times.

• 2) Maintain tracker of the health checks performed and circulate the same to business teams at agreed frequency.

• 3) Take all old promos greater than 1 year to check appropriateness / applicability.

• 4) Ensure any impacts in promo is immediately arrested and correction is carried out without any delay.

• D) Project Support 1) Guide the team to take up system enhancements / changes which will ease manual work of stakeholders and thereby lead to better efficiency.

• 2) To support IT with capacity planning for the incoming promos to handle the load.

• 3) Involve in system enhancement to understand the development alongwith IT team.

• 4) To discuss with users and identify area of process improvement and implement the same.

• E) Suggestions/Feedback 1) Encourage feedback discussion with the team at regular intervals so that the team is aware of the positives and areas of improvements.

• 2) Immediate redressal of any grievance of the team so that there is no road block in business continuity.

• 3) Ensure review of the old process for any change requirement.

• F) Compliance and Regulatory requirement Management 1) Ensure that there is no Compliance issue in any process handled.

• 2) Get involved in Compliance discussions with the business teams.

• 3) Handle Internal audit feedback and ensure no adverse comments.

• 4) Ensure all Regulatory projects are handled with utmost urgency and importance.

Skills

• Influencing Skills
• Banking Product & Process Knowledge
• Regulatory Knowledge
• Planning and Organizing Skills
• Communication
• Knowledge of Current trends in financial Industry.
• Interpersonal Skills,
• Decision Making,
• Continuous Learning,
• People Management,
• Customer Orientation,
• Execution excellence and
• Analytical skills.