HDFC Bank Hiring for Area Collections Mgr- PL & BL Job at New Delhi Full Time

Job Description

• Receivables Management Monthly allocation management as per set norms Devising and driving strategic initiatives towards achievement of set target Manage and deliver performance in terms of, resolution, roll backs, values and optimum utilization of field resources to increase efficiencies as per the target set for the assigned portfolio Design and review logics of field follow-up for the portfolio managed towards achievement of target set Monitor and review the agency / field executives’ performances periodically Achieve the money collection under principal, fees & charges as per targets Inventory control for reducing opening balance of portfolio using the roll back & normalization concepts Innovate and design logics to effectively address disputes, expired etc cases to prevent any probable escalation and highlight sensitive accounts to Supervisors to prevent the same Ensure trails updates are recorded in web-collections for follow-up on skip marking, deceased specifically apart from follow-up on normal portfolio Ensure that the agency resources are optimally used wrt the number of visits, contacts, PTP conversion ratio etc.

• Ensure that calls are made on the portfolio thru recorded lines during the month at the agency and field visit updates are available in the web-collections.

• Call recordings have to be validated and updated in the visit report submitted to the agency Agency Management To identify the need for empanelment / termination of a vendor and have an objective approach on vendor management Relationship management with field and referral vendors Ensure compliance from the vendors on laid down processes Monitor performance of field agencies and address performance deficiencies Ensure 100% compliance of critical items like DRA certification / police verification etc.

• Code of conduct to be followed by the vendor across aspects of field and tele calling Set benchmarks of productivity expectations from the vendor not only in terms of resolutions and roll backs but also ACR for collectors, agency telecallers, and skip tracers and suggest supervisory expectation from the vendors Regular review of vendors basis their performance, man power invested, productivity expectations and process norms HDB Management Allocation strategy management Management of referral vendors Providing adequate data support to HDB staff Visiting HDB office regularly Visiting pick up agencies to check process monthly .

• Fee Collections Allocation management and target setting Collecting penalty charges to offset cost of collections Work with HDB for Live cases Drive agencies for Matured cases Manage digital vendors Process Management All Banks process to be adhered to in totality in Unit performance Cash deposit process including monitoring TAT taken by agencies to deposit money collected Receipt Management all process requirements to be met including receipt recon, sighting of unused receipts, completion of lost receipt formalities Settlement process involving issue of settlement letters to be in line with approvals received Manage escalations and ensure resolution of all cases Training programs to be done monthly and all employees to be covered for minimum man hours every quarter Ensure no wrong posting of payments All vendor bills are processed within 30 days of work and no vendor bill is left unprocessed for 60 days at any given point of time Closure of hygiene and process escalation calls within TAT.

Skills

• Planning and Organizing Skills
• Communication
• Knowledge of Competition & Current trends in financial Industry